Summary/objective
Mobile Tech RX is the leading business management platform for automotive reconditioning companies, serving thousands of businesses across PDR, paint touch-up, wheel repair, detailing, and ADAS calibration. As we continue to grow, we are establishing a Customer Success function and seeking an experienced, entrepreneurial Senior Customer Success Manager to build and lead it.
As the founding member of the Customer Success team, the Senior Customer Success Manager (CSM) builds and executes the customer success strategy from the ground up. This is a hands-on role: the CSM owns both strategy and execution, personally managing key customer relationships while creating scalable processes, metrics, and programs that drive retention and growth across thousands of customers. As the function matures, the CSM will have the opportunity to help shape and grow the team. The CSM forms direct relationships with customers, ensures they realize value from the platform, and serves as the voice of the customer across the business.
