Summary:
The Facility Supervisor plays a critical role in ensuring the smooth and safe operation of the Blackhawks Ice Center. This position is responsible for overseeing daily facility activities, supervising staff, and maintaining a high standard of customer service and facility upkeep during assigned shifts. The ideal candidate is a proactive leader with a strong commitment to safety and operational excellence.
Key Responsibilities:
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Supervise, train, and mentor facility staff members, fostering a positive and productive work environment.
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Contribute significantly to staff performance management, including recommendations for hiring, training, disciplinary actions, and terminations.
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Manage overall facility operations during assigned shifts, ensuring smooth and efficient functioning of all areas.
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Provide exceptional customer service and foster a positive experience for all facility users and guests.
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Prioritize and enforce safety protocols to ensure a secure environment for all patrons and staff.
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Complete and accurately document all accident and incident reports.
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Operate ice resurfacing equipment to maintain optimal ice quality (if applicable to specific rink operations).
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Operate various maintenance equipment to ensure superior playing surface quality across all facility areas.
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Oversee the efficient operation of the point-of-sale (POS) system during shifts.
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Perform daily POS system reconciliation and cash handling procedures.
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Provide oversight and support to coaching staff, referees, and scorekeepers in the absence of the Director.
Qualifications:
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Previous experience in facility operations or a similar supervisory role, preferably within a sports or entertainment venue.
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Demonstrated strong leadership, communication, and interpersonal skills.
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Ability to effectively train, motivate, and manage a team.
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Proficiency in operating facility-specific equipment, including ice resurfacers and other maintenance tools.
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Basic computer proficiency, including experience with point-of-sale systems.
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Strong problem-solving abilities and the capacity to respond effectively to incidents and emergencies.
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Commitment to providing outstanding customer service.
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Ability to work a flexible schedule, including evenings, weekends, and holidays.
Physical Requirements:
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Ability to stand, walk, lift, bend, and move for extended periods during a shift.
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Ability to lift and carry up to 50 pounds.
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Comfortable working in varying temperatures, including cold rink environments.
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Manual dexterity and physical stamina required for operating equipment and performing maintenance tasks.
