The Inside Sales - OEM Representative supports HAWE Hydraulik USA’s OEM customer by providing exceptional customer service, technical assistance, and sales coordination. This role manages customer inquiries, order processing, quoting, product support, and CRM/ERP accuracy. The position blends the customer-facing responsibilities of customer service with the technical and application-focused tasks of Technical Sales Support, ensuring seamless communication and efficient order fulfillment across all touchpoints.
What You Will Do: Daily duties of the role include but are not limited to –
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Serve as a primary inside sales point of contact for OEM accounts.
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Respond quickly and professionally to inquiries regarding pricing, orders, product information, lead times, and technical questions.
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Maintain strong, ongoing relationships with customer contacts.
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Assist with part number identification, configurations, and product selection.
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Troubleshoot customer portal/web shop issues and perform customer training.
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Liaison special product requests with engineering/S-Line teams.
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Enter and process quotes and orders in ERP (Business Central).
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Validate pricing, part numbers, delivery requirements, and special agreements.
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Track and communicate order status, shipping updates, and delays.
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Coordinate fulfillment with Operations, Purchasing, Engineering, and Service teams.
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Support warranty, returns, SRO/SRET processes, and customer complaint channels
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Check inventory levels and availability of components.
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Review existing inventory for potential conversion and utilization.
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Coordinate with Engineering, Purchasing, and Operations to ensure timely fulfillment.
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Flag potential delays and proactively resolve supply chain issues.
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Use ERP and Salesforce systems to log order details, customer interactions, and updates.
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Update special pricing, price lists, and special agreements within ERP and CRM systems.
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Assist sales team with account assignments within ERP, CRM, MIS systems.
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Maintain accurate records of transactions and communications.
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Support digital tools like customer portals and web shops for order tracking and configuration.
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Support OEM Account Managers and Engineering with order tracking, expedites, and direct customer communications.
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Work closely with accounting for invoicing, payment issues, new customer on-boarding, and account closures.
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Coordinate with shipping for shipping and delivery arrangements.
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Liaise with production team on outstanding orders, shipping timelines, tracking numbers, and provide customers with current order tracking as required.
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Collaborate with IT on customer changes within CRM, ERP, and MIS systems.
What You Will Need: A qualified candidate must possess the ability to–
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Team player with a customer-first mindset.
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Detail-oriented and organized.
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Project management, helping team meet deadlines.
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Strong communication skills.
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Comfortable working with digital systems and tools.
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Able to multitask and prioritize in a fast-paced environment.
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Experience with BC, SAP, MIS, and Salesforce CRM systems.
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MS Office family of software with primary focus on Outlook, PowerPoint, Excel, Word, and Teams.
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Basic understanding of HAWE workflows.
Minimum Requirements:
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Associates degree or equivalent education, experience
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Minimum of 5 years of prior experience
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Knowledge of commonly used concepts, practices, and procedures
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Intermediate computer and MS Office package experience
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Strong Administrative support and organizational skills
