Job Overview
The Gelateria Manager is responsible for, but not limited to, overseeing the daily operations of the gelateria, ensuring excellent customer service provided by all staff, high-quality products, and positive working environment. Manage and train staff, maintain inventory, ensure food safety and cleanliness, and handle financial tasks like tracking sales. Additionally, the manager is responsible for promoting the gelateria through marketing efforts (or communicating with marketing team) and ensuring customer satisfaction.
Key Responsibilities:
· Recruit, train, and manage gelateria team.
· Provide new hire and ongoing training to ensure all staff maintain high standards in customer service, food safety and product knowledge.
· Schedule shifts, manage time-off requests, and ensure adequate staffing needs are met.
· Communication with gelato production staff for menu items and customer orders.
· Maintain strict adherence to food safety and health regulations, including cleanliness, sanitation and product storage, making sure all required logs are filled out properly and given to office staff for filing.
· Monitor equipment functionality and coordinate repairs and maintenance as needed.
· Ensure customers receive excellent service and a welcoming atmosphere.
· Handle customer complaints or concerns in a professional and timely manner.
· Monitor and manage daily sales and cash handling.
· Track inventory costs and implement strategies to reduce waste and improve profitability.
We invite qualified candidates who are passionate about the food and customer service to apply for this exciting opportunity to lead our team!
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
Work Location: In person
