Survey Clerk
Hours: 8:00 a.m. to 5:00 p.m, Monday – Friday
Pay: $21.36/hour
Temp-to-hire
Position Summary
Adecco is currently seeking a detail-oriented and organized Survey Technician to support survey administration and data collection activities. This position is responsible for preparing and mailing employee Benefits and New Hire surveys, performing accurate data entry, refining mailing addresses, conducting follow-up calls with survey participants, and providing general survey support. The ideal candidate will possess strong administrative skills, excellent attention to detail, and the ability to communicate professionally with survey respondents.
Key Responsibilities
Data Entry
Accurately enter survey responses and related data into company databases and tracking systems.
Verify information for completeness and accuracy.
Maintain confidentiality of survey data and participant information.
Survey Follow-Up & Data Collection
Contact survey non-respondents via telephone to collect survey responses and improve participation rates.
Conduct professional and courteous follow-up calls to ensure minimum response goals are achieved.
Document survey responses and update records accordingly.
Survey Support
Respond to participant questions regarding surveys via phone and email.
Assist respondents with completing surveys and collect information as needed.
Provide timely and professional customer service.
Address Verification & Refinement
Research and update undeliverable addresses for surveys returned by the postal service.
Refine and maintain accurate mailing lists and contact information.
Re-mail surveys to corrected addresses to maximize response rates.
Survey Preparation & Mailing Operations
Prepare surveys for distribution by folding, stuffing, sorting, and mailing materials.
Operate mailing and folding equipment when appropriate.
Ensure surveys are mailed according to established timelines.
Monitor inventory levels and order supplies such as paper, envelopes, cover letters, and mailing materials as needed.
General Administrative Support
Organize, file, and maintain survey-related documentation.
Shred outdated survey materials in accordance with company procedures.
Assist with preparation and mailing of materials for other departments as needed.
Answer incoming calls from the general office line and direct inquiries appropriately.
Perform other duties and special projects as assigned.
Qualifications
High school diploma or GED required.
Previous administrative, clerical, data entry, customer service, or survey-related experience preferred.
Strong data entry skills with a high degree of accuracy and attention to detail.
Comfortable making outbound calls and interacting with individuals via phone and email.
Basic proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Strong organizational, time management, and multitasking skills.
Ability to work independently and as part of a team.
Ability to handle confidential information with professionalism and discretion.
Preferred Skills
Experience with database management or survey systems.
Knowledge of mailing operations and postal procedures.
Strong problem-solving and customer service skills.
Ability to meet deadlines in a fast-paced environment.
Physical Requirements
Ability to sit for extended periods while performing data entry and phone work.
Ability to lift and move office supplies or paper materials up to 25 pounds.
Ability to perform repetitive tasks such as folding, sorting, and preparing mailings.
Schedule
Adecco is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Pay Details: $21.36 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
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The California Fair Chance Act
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Los Angeles City Fair Chance Ordinance
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Los Angeles County Fair Chance Ordinance for Employers
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San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
