Essential Duties and Responsibilities:
- Personally welcome customers as they walk into the store and promptly answer phones
- Develop meaningful relationships with the customers to encourage trust and loyalty
- Accurately perform cash and charge transactions, both purchases and returns, and close out individual cash drawer at shift end
- Order items not in stock in the most efficient and cost-effective way
- Follow up with customer orders and quotes in a timely fashion
- Use of basic automotive knowledge to assist customers, both retail and wholesale
- Learn to utilize electronic and printed catalogues, and NAPA computer systems
- Stock and front shelves and assist in updating planograms, price labels and other tasks as assigned by the store manager
- Participate in training and receive mentoring for professional growth to gain knowledge that will advance both you and the company
- Improve sales skills to increase sales success rates
- Maintain an organized and neat work station, and assist in the maintenance of a clean and professional sales area to improve customer experience
****WAGE CONSIDERATIONS BASED ON EXPERIENCE******
Physical Demands/Working Environment
- Must be able to stand for long periods of time
- Must be able to lift 50 pounds safely without assistance
- Must be able to squat, climb, bend, reach above shoulder level, kneel, push and pull
- Long periods of time spent working on a computer
Recommended Skills/Abilities
- Excellent verbal and written communication skills, active listening
- Willingness to work in a team atmosphere
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Ability to act with respect, integrity, professionalism, and confidentiality, and to prioritize tasks
Education/Experience
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Background in automotive or mechanics with willingness to learn
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Ability to work with computers and other forms of technology
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Retail or customer service experience is a plus
To sell products and provide exceptional customer service and customer experience to all commercial and retail customers in a prompt and professional manner, selling them the right part the first time.
