Title: Lifecycle Operations Technical Manager
Location: 100 Remote (US)
Contract Duration: 6 Months
Pay: $45-50/hr on W2
About the Role:
As a Lifecycle Operations Specialist, you will execute marketing campaigns end-to-end through Square's owned lifecycle channels (email, in-app, push, SMS). You will work independently with minimal oversight, partnering with cross-functional teams to deploy campaigns on time and with quality. You'll be expected to ramp quickly on our platform stack and operate as a fully autonomous contributor from day one.
Responsibilities:
Build and deploy complex multi-message marketing campaigns to global audiences using Iterable and supporting platforms
Execute audience syncing via segmentation tools and data warehouse queries
Own QA processes — ensuring campaigns meet lifecycle deployment standards before publish
Troubleshoot campaign issues independently (template rendering, audience targeting, event triggers, delivery failures)
Execute time-sensitive communications (SEV emails, compliance notices) with urgency and accuracy
Support international campaign execution across multiple locales, coordinating with localization teams
Coordinate with cross-functional partners (Product, Creative, Localization, Legal, Analytics, Engineering) to manage timelines and deliverables
Communicate proactively with stakeholders on campaign status, timelines, and ***ers
Maintain channel health by enforcing guardrails — frequency caps, suppression rules, subscription compliance
Participate in triaging and resolving issues as they arise
Support capacity planning by managing intake volume and communicating timelines to stakeholders
Skills:
- 5-7 years of experience in email marketing, campaign management, marketing operations, or lifecycle operations
- Hands-on experience with ESPs/marketing automation platforms (Iterable strongly preferred; Braze, SFMC, or similar acceptable)
- Experience with audience segmentation tools and data pipelines (CDPs, reverse ETL, or similar)
- Working knowledge of data warehouses (Snowflake, Hightouch, or similar) for audience queries
- Strong understanding of customer/merchant lifecycles — end-to-end, all stages
- Ability to work independently with minimal oversight in a fast-paced environment
- Excellent attention to detail and strong QA instincts
- Experience working cross-functionally with creatives, engineers, analysts, PMs, and marketing managers
- Comfort with HTML (basic edits), Handlebars/template logic, and conditional content
- Strong project management skills — can juggle multiple campaigns simultaneously
Preferred:
- Comfortable writing basic SQL queries
- Experience with Snowflake, Looker, or Hightouch
- Experience with A/B testing and experimentation
- Familiarity with template management systems
- Experience in a matrixed organization at scale (100M+ profiles)
- Experience handling urgent/time-sensitive communications in a high-stakes environment
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
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