Company Description
At Domino’s, we’re better together by celebrating the different backgrounds and experiences each person brings to our workplace. We want you to grow and win with us; after all, most of our store owners started as delivery drivers and pizza makers in stores. If you have one or more of the skills listed below; please apply.
Is the sauce in your veins? Join #TeamDominos today.
Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team in Roberts, WI. As a key member of our organization, you will be responsible for providing exceptional service to our valued customers, addressing their needs, and ensuring their satisfaction with our products and services.
-
Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions
-
Process customer orders efficiently and accurately
-
Assist in all areas of the operations including prepping, preparing, and packing products
-
Respond to customer questions about products, services, and company policies
-
Collaborate with team members to resolve complex customer issues and escalate when necessary
-
Identify and communicate common customer concerns to management
-
Assist in maintaining a clean and organized work environment
-
Participate in ongoing training to stay updated on company products, services, and policies
-
Contribute to a positive team atmosphere by supporting colleagues and sharing best practices
Qualifications
-
Excellent verbal and written communication skills
-
Strong active listening abilities and empathy towards customers
-
Proficiency in using computer systems, including order processing software and customer relationship management (CRM) tools
-
Basic math skills for processing transactions and handling refunds
-
Ability to multitask and work efficiently in a fast-paced environment
-
Problem-solving skills to address customer concerns effectively
-
Attention to detail to ensure accuracy in all customer interactions and data entry
-
Team player mentality with a willingness to support colleagues
-
Previous customer service experience preferred
-
Conflict resolution skills to handle challenging customer situations professionally
-
Ability to remain calm and composed under pressure
-
Enthusiasm for learning about new products and services
