About Us:
We are a proud family-owned business specializing in Casters, Wheels, and related components. Access Casters is a leader in customer service, innovation, and technology. We offer expertise to O.E.M., dealer, and retail customers to provide solutions based on each customer's needs.
Job Summary
We are seeking an organized, dependable, and customer-focused Customer Service Representative to join our team. This position plays an important role in supporting our customers by processing online orders, responding to customer inquiries, and helping ensure orders are handled accurately and efficiently.
The ideal candidate is a quick learner who is highly organized, communicates well, and has a strong sense of urgency. Our product line is extensive and takes time to learn, so we are looking for someone who is willing to develop their product knowledge over time and become a valuable resource for our customers.
This position will be approximately 40 hours per week. Our office hours are 8:30 a.m.–4:30 p.m., Monday through Friday.
Responsibilities
- Process and manage customer orders received through our e-commerce website and other online sales platforms.
- Respond promptly and professionally to customer inquiries by phone, email, and online platforms.
- Review orders for accuracy and address questions or discrepancies before processing.
- Assist customers with order status, product availability, shipping information, and general product questions.
- Coordinate with sales, warehouse, and fulfillment teams to help ensure orders are processed and shipped in a timely manner.
- Maintain accurate customer and order information within company systems.
- Help resolve customer service issues in a timely and professional manner.
- Learn and develop knowledge of our products to better assist customers with product-related questions.
- Assist with maintaining product and order information on the company’s e-commerce platforms.
- Perform additional customer service and administrative duties as needed.
Qualifications
- Strong organizational skills and attention to detail.
- Strong sense of urgency and ability to prioritize tasks.
- Quick learner who is comfortable learning new products, systems, and processes.
- Strong written and verbal communication skills.
- Friendly, professional, and customer-service-oriented attitude.
- Ability to manage multiple orders, inquiries, and priorities throughout the day.
- Comfortable working independently while also collaborating with a team.
- Proficient with Microsoft Office, including Outlook, Word, and Excel.
- E-commerce and order-processing experience is a plus.
- QuickBooks experience is a plus.
- Previous customer service experience is preferred.
- Basic math and computer skills.
- Willingness to learn an extensive product line over time.
What We Offer:
- Opportunities for professional development and growth.
- A dynamic and innovative work environment.
- Employer matched retirement plan after 1 year.
- Full time work includes paid vacation and paid holidays.
Job Types: Full-time
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Pay: $22.10 - $23.10 per hour
Benefits:
- 401(k) matching
- Paid time off
Work Location: In person
