General Statement:
This position manages the Cloud Services Portfolio and end-to-end development of our Photo Operations (Photo
Ops) Reporting Platform. Bridge the gap between our physical hardware in the field and the digital intelligence
required to run a high-scale operation. You will be responsible for ensuring that every device from high-end
cameras and printers to local nodes report real-time health, sales, and location data into a unified ecosystem.
Duties, Responsibilities & Authority:
- Define and execute the vision for all Cloud Services and the "Photo Ops" reporting platform,
prioritizing features that drive operational efficiency and revenue growth.
- Lead the development cycle from discovery and requirement gathering to deployment and post'launch optimization.
- Manage the complex data pipeline where hardware systems and software applications feed live
updates into a centralized hub.
- Build robust reporting tools that provide stakeholders with real-time sales data, inventory
metrics, and "health" status (uptime/downtime) of nationwide assets.
- Act as the primary liaison between engineering, field operations, and executive leadership to
ensure all cloud platforms meets diverse business needs.
- Lead field integrations, trials and support for new product rollouts; including on-site participation
when needed.
- Assume project management duties as necessary to maintain project schedules and
communicate schedules to all internal stakeholders.
- Conduct training for marketing, sales, technical support, and all other internal stakeholders.
- Travel as required for tradeshows and customer-facing activities.
- Ensure that DNP remains innovative and customer focused.
Job Requirements / Qualifications
Required:
- 5+ years prior Product Management with proven delivery in Cloud Services.
- Strong technical background; must be eager to dig into the details and have a comprehensive
understanding of software and hardware internals
- Effective cross-organizational team player
- Self-directed and motivated
- Ability to manage multiple new projects while managing sustainment issues on existing products
- Excellent written and verbal communication and facilitation skills across functions and groups
- Ability to deal with ambiguity and learn on the fly – a strong “can-do” attitude
- Position is located in Concord, NC / Hybrid Work Schedule
- Periodic Travel
Desired:
- Technical and business education preferred (Bachelors in a technical field plus)
- Experience in Agile software development process
- Experience with digital imaging product technology, photo, print and/or color management a
plus
