Job Summary
We are seeking a dynamic and proactive Field Agent / Field Manager to lead on-the-ground operations, ensuring seamless execution of field activities across designated regions. This role combines hands-on management with strategic oversight, empowering teams to deliver exceptional service, optimize client engagement, and drive operational excellence. The ideal candidate will thrive in a fast-paced environment, demonstrate strong leadership skills, and possess a passion for building collaborative relationships while leveraging data-driven insights to improve performance. This paid position offers an exciting opportunity to make a tangible impact through effective team management and client-focused initiatives.
Duties
- Lead and supervise field teams to execute operational tasks efficiently, ensuring adherence to company standards and safety protocols
- Coordinate daily activities across multiple locations, managing schedules, resources, and logistics for optimal coverage. Oversee D 2 D and B 2 B campaigns
- Build strong relationships with clients by conducting energy efficiency & water quality surveys as well as deliver important notice door hangers or residential neighborhoods and commercial businesses
- Utilize CRM (Customer Relationship Management) systems to track activities, analyze data, and generate reports that inform decision-making
- Conduct regular team coaching sessions to enhance skills in customer service, negotiation, sales, and technical proficiency
- Oversee the onboarding and training of new team members, fostering a culture of continuous improvement and cross-functional collaboration
- Identify neighborhoods to market too as well industries to to target conduct out reach campaigns. Analyze operational metrics to identify areas for process improvement and implement strategies that increase efficiency and customer satisfaction
Requirements
- Proven experience in supervising teams within customer support roles or call center management environments and D 2 D or B 2 B appointment setting capabilities
- Strong leadership skills with the ability to motivate and manage diverse teams effectively
- Excellent communication skills in English; multilingual abilities are a plus for broader client engagement
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM systems; familiarity with analytics tools is preferred
- Demonstrated project management capabilities with a focus on data-driven decision making
- Experience in client services management, negotiation, sales strategies, and customer service excellence
- Ability to manage multiple priorities in a fast-paced setting while maintaining attention to detail
- Technical proficiency related to managing teams in customer support roles; coaching and analysis skills are highly valued
Join us as a Field Agent / Field Manager and be part of a vibrant team dedicated to delivering outstanding service through leadership, innovation, and collaboration. This role offers an engaging environment where your management expertise will directly influence operational success and client satisfaction.
Pay: $15.00 - $65.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Professional development assistance
- Referral program
People with a criminal record are encouraged to apply
Work Location: Remote
