1 Stop Pest Control is a fast-growing, locally owned family business serving the Cincinnati Tri-State area. We help homeowners and businesses protect what matters most through professional pest management solutions and exceptional customer service.
As we continue to grow, we're looking for a highly motivated Customer Service & Sales Coordinator who enjoys helping customers, building relationships, and driving results. This is an opportunity to become a key player in our company and grow into a leadership role as we expand.
About the Role
We're looking for someone who enjoys talking with people, solving problems, and helping customers choose the services that best fit their needs.
You'll be the first impression of our company and will play a major role in generating revenue, retaining customers, and supporting our field team.
If you're motivated by goals, enjoy sales, and love building relationships, this could be a great fit.
What You'll Own Day-to-Day
Sales & Revenue Growth
- Answer inbound calls from prospective customers and convert inquiries into paying customers.
- Educate customers on available services and recommend solutions that best fit their needs.
- Promote recurring service programs and additional services when appropriate.
- Follow up on estimates, leads, and unsold opportunities.
- Reactivate former customers and help grow recurring revenue.
- Help achieve company sales goals through excellent customer communication and follow-up.
Customer Retention
- Build strong relationships with customers and deliver an exceptional customer experience.
- Follow up with customers who may be considering cancellation.
- Address concerns and identify solutions that keep customers satisfied and protected.
- Proactively communicate with customers to strengthen long-term relationships.
- Help maintain high customer retention rates.
Accounts Receivable & Billing
- Follow up on past-due balances and payment arrangements.
- Process customer payments and assist with billing questions.
- Maintain accurate customer account information.
- Help reduce outstanding receivables through timely collections and follow-up.
Scheduling & Routing
- Schedule pest control appointments based on technician routes and customer availability.
- Coordinate service schedules to maximize efficiency and productivity.
- Confirm appointments and communicate scheduling updates to customers.
- Assist with route planning and daily schedule adjustments.
Office Operations
- Manage customer records within Fieldwork, SmarterLaunch, and other company systems.
- Maintain organized records, agreements, invoices, and customer documentation.
- Respond to customer emails and send service agreements, proposals, and other required documents.
- Track office follow-ups and ensure customer requests are completed promptly.
- Maintain accurate records and support efficient day-to-day office operations.
- Utilize Excel, Google Sheets and company software to manage customer information and reporting.
Team Support & Customer Experience
- Coordinate communication between customers and field technicians.
- Assist with onboarding new customers and ensuring a smooth transition into service.
- Support technicians with scheduling changes, customer communications, and service-related needs.
- Collaborate with team members to improve processes, efficiency, and customer satisfaction.
- Help create a positive customer experience from the first phone call through ongoing service.
- Support company growth initiatives and contribute to a team-first culture.
Skills & Qualifications
Required
- Excellent phone, communication, and customer service skills.
- Strong organizational and time management abilities.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Comfortable learning and using new software and technology.
- Professional written and verbal communication skills.
- Positive attitude and willingness to take initiative.
Preferred
- Experience in customer service, sales, service scheduling, dispatching, or office administration.
- Experience in home services, pest control, HVAC, plumbing, landscaping, construction, or other trades industries.
- Experience with route scheduling.
- Knowledge of Microsoft Excel, Google Sheets and Office applications.
Prior pest control experience is NOT required. We will train the right person.
You're a Great Fit If...
- You enjoy talking with customers and building relationships.
- You're comfortable discussing services and helping customers make purchasing decisions.
- You thrive when measured by goals and performance metrics.
- You take ownership rather than waiting to be told what to do.
- You're detail-oriented with billing, scheduling, and follow-up tasks.
- You remain positive and professional during busy periods.
- You're looking for long-term career growth, not just a job.
What We're Not Looking For
- Someone seeking a passive receptionist or administrative role.
- Someone looking for remote or hybrid work.
- Someone who struggles with a busy phone environment.
- Someone who prefers to wait for direction rather than take initiative.
- Someone who is uncomfortable with sales, customer retention, or performance expectations.
What We Offer
- Competitive hourly pay.
- 401(k) with company match.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Paid time off.
- Stable, year-round employment.
- A small, family-oriented team where your contributions matter.
- Direct access to ownership and leadership.
Why 1 Stop Pest Control?
At 1 Stop Pest Control, you're not just another employee. You'll be part of a growing local company where your ideas, effort, and contributions directly impact our success. We believe in developing our team, promoting from within, and creating opportunities for people who are willing to grow.
If you're looking for a position where you can make a difference, help customers, drive growth, and build a career, we'd love to hear from you.
Apply today or call 513-888-9576 to schedule an interview.
1 Stop Pest Control
Creating a legacy of purpose through excellent pest control service one stop at a time.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Cincinnati, OH 45247: Relocate before starting work (Required)
Work Location: In person
