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Salary Range: $50,000 - $60,000
Role: As an Office Manager / Customer Experience Support, you will serve as a key liaison between OxeFit customers, employees, and vendors, helping deliver an exceptional customer experience while ensuring smooth day-to-day office operations. We are seeking a highly organized, customer-focused professional who thrives in a fast-paced environment and enjoys balancing customer support, administrative coordination, and operational responsibilities. The ideal candidate is a proactive self-starter with strong communication and multitasking skills, capable of supporting both internal teams and external customers while contributing to OxeFit's innovative fitness technology mission.
Essential Functions:
- Provide exceptional customer support through phone, email, chat, and ticketing systems.
- Troubleshoot customer inquiries and coordinate resolutions with internal teams.
- Manage customer support tickets and maintain accurate records within company systems.
- Serve as a knowledgeable resource on OxeFit products and services.
- Answer and direct inbound calls, greet visitors, and manage front desk operations.
- Receive, track, and distribute incoming mail, packages, and deliveries.
- Maintain office supplies, kitchen inventory, and overall workplace organization.
- Assist with travel arrangements and administrative support requests.
- Support onboarding activities including office access, badges, and workspace preparation.
- Assist with inventory tracking, asset management, purchase requests, and basic bookkeeping tasks.
- Collaborate across departments to improve operational efficiency and customer satisfaction.
Education and Experience:
- Bachelor's degree preferred or equivalent combination of education and experience.
- 2+ years of experience in customer service, office administration, operations, hospitality, or a related field.
- Experience using ticketing systems, CRM platforms, or customer support software (Zendesk preferred).
- Proficiency with Google Workspace and Microsoft Office applications.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
What makes you stand out:
- Technical troubleshooting experience involving hardware, software, Android devices, or Wi-Fi connectivity.
- Previous experience supporting office operations.
- Experience coordinating travel, events, facilities, or workplace services.
- Strong verbal and written communication skills.
- Ability to work independently while maintaining a collaborative team mindset.
- Customer-first attitude with exceptional attention to detail and follow-through.
What you can expect:
- Equity ownership participation
- Comprehensive benefit package and employer sponsored memberships
- A fun, challenging, and engaging start-up environment
- Agile, self-managed, self-organized teams
- A culture driven by innovation and team-focused engagement
- An entity that is committed to personal growth and opportunity
- Ability to work with cutting-edge and emerging technologies
Work authorization: Must be authorized to work in the United States. OxeFit will not sponsor applicants for employment visas.
EEO Statement:
- OxeFit, Inc. is an equal opportunity employer that is committed to diversifying its workforce
- OxeFit, Inc does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, responsibilities, qualifications or local variances associated with the position. OxeFit reserves the right to assign, modify, or remove duties and responsibilities at any time based on business needs.
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
