Description:
We are seeking an experienced Mortgage Manager, Post-Close Audit & Quality Control to lead post-closing audit operations, quality assurance initiatives, client experience management, and continuous process improvement efforts. This role requires extensive expertise in Non-QM, DSCR, conventional, government, and jumbo lending programs, along with strong leadership skills and a commitment to maintaining the highest standards of loan quality and compliance.
This full-time hybrid position in Draper, Utah offers an opportunity to lead quality initiatives, improve client experience, and drive operational excellence within a growing mortgage organization.
Responsibilities:
Post-Close Audit & Quality Control
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Manage all post-close quality control and audit activities.
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Conduct and oversee forensic loan reviews to identify documentation, compliance, fraud, and underwriting deficiencies.
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Prepare audit findings and ensure timely resolution of deficiencies.
Non-QM & DSCR Expertise
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Serve as the subject matter expert for Non-QM and DSCR loan programs.
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Review complex loan structures, income calculations, asset utilization, bank statement programs, and DSCR transactions.
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Ensure adherence to investor-specific guidelines and requirements.
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Provide guidance and training to operations and underwriting teams.
Quality Trending & Process Improvement
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Analyze audit results to identify recurring defects, trends, and process gaps.
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Develop quality scorecards, reporting metrics, and performance dashboards.
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Lead root-cause analysis and corrective action initiatives.
Client Experience Management
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Manage client experience initiatives and resolve escalated post-closing concerns.
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Partner with internal teams to improve service levels and borrower satisfaction.
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Maintain strong relationships with clients, investors, correspondents, and business partners.
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Ensure timely communication and resolution of quality-related issues.
Requirements:
- Minimum 10 years of direct mortgage underwriting experience.
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Extensive experience with Non-QM and DSCR lending programs.
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Strong background in post-close audits, forensic reviews, and quality control,
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Proven experience identifying quality trends and implementing corrective action plans.
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Previous management or team leadership experience preferred.
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Advanced knowledge of mortgage underwriting, investor guidelines, and regulatory compliance.
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Strong analytical, investigative, and problem-solving abilities.
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Excellent client relationship management and communication skills.
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Experience with mortgage LOS, quality control, and reporting systems.
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Ability to manage multiple priorities in a fast-paced environment.
Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.
