Administrative Assistant
SERVPRO Team Labrie
Job Type: Full-time
Schedule: Monday–Friday (occasional after-hours support may be required)
About Us
SERVPRO Team Labrie is a leader in fire, water, mold, and reconstruction services throughout Massachusetts and Vermont. We pride ourselves on providing exceptional customer service while helping homeowners and businesses recover from property damage. We are looking for an organized, detail-oriented Administrative Assistant to join our fast-paced team.
Position Summary
The Administrative Assistant plays a vital role in supporting our daily operations. This position serves as a central point of communication between customers, insurance companies, project managers, vendors, and field crews while ensuring jobs are accurately entered, scheduled, documented, and tracked from start to finish.
If you enjoy staying organized, multitasking, and providing excellent customer service, we'd love to hear from you.
Responsibilities
- Answer incoming phone calls and provide outstanding customer service.
- Schedule appointments and assist customers with questions and job updates.
- Enter new jobs accurately into company software.
- Maintain organized digital job files and documentation.
- Coordinate dumpsters, portable toilets, storage units, and other job-related resources.
- Communicate with insurance carriers, agents, and adjusters to obtain claim information.
- Track estimate status and assist with estimate follow-up.
- Support project managers with scheduling, documentation, and administrative tasks.
- Ensure job information is accurate across company systems.
- Process emails, scan documents, and maintain office records.
- Assist with additional administrative projects as assigned.
Qualifications
- High school diploma or equivalent required.
- Previous administrative, office, customer service, or dispatch experience preferred.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and accuracy.
- Professional phone and customer service skills.
- Proficient with Microsoft Office (Outlook, Word, and Excel).
- Comfortable learning new software and technology.
Preferred Experience
Experience with restoration, construction, insurance, scheduling, or office management is a plus, but we are willing to train the right candidate.
What We're Looking For
The ideal candidate is someone who:
- Thrives in a fast-paced environment.
- Is dependable and highly organized.
- Takes initiative and follows through.
- Enjoys helping customers during stressful situations.
- Works well independently and as part of a team.
- Maintains professionalism while managing multiple priorities.
Why Join SERVPRO Team Labrie?
- Competitive pay based on experience
- Paid time off
- Health benefits
- 401(k) (if applicable)
- Opportunities for advancement
- Stable, growing company
- Supportive team environment
Join a team that makes a difference every day by helping people recover after unexpected property damage. If you're organized, motivated, and enjoy working in a team-oriented environment, we'd love to meet you.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
