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Players Club Manager-S

INDIGO SKY LLC
Wyandotte, OK

Job Details

Full-time

Qualifications

Customer communication
Staff supervision
Team leadership
In-person customer service
High school diploma or GED
Loyalty programs
Productivity software
General management

Full Job Description

POSITION SUMMARY: The Players Club Manager leads the casino’s loyalty and rewards program, ensuring members receive exceptional service while maintaining compliance with tribal, state, and federal gaming regulations. This role combines guest engagement, marketing strategy, and operational oversight to drive membership growth and enhance player satisfaction.

Key Responsibilities:

Oversees daily operations of the Players Club, including enrollment, promotions and reward redemption
Supervise, train, and schedule Players Club staff to deliver consistent, high quality guest service
Collaborate with marketing and casino leadership to design promotions and events to increase player retention.
Monitor program performance, analyze membership data, and prepare reports on trends and promotional effectiveness.
Ensure compliance with all applicable gaming regulations and internal controls
Resolve escalate guest concerns with professionalism and efficiency
Maintain accurate records and safeguard sensitive customer information

JOB PREREQUISITES:

Above average oral communication skills
Excellent customer service
Problem solving capability
High capacity for learning

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

QUALIFICATIONS GED or High School Diploma. Minimum 3 years of supervisory experience in casino operations or hospitality. Strong leadership, organizational, and communication skills. Knowledge of casino loyalty programs. Ability to work flexible hours, including evenings, weekends, and holidays. Proficiency in Microsoft Office. Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.

PHYSICAL REQUIREMENTS: Ability to stand/walk for extended periods. Ability to lift/carry 20lbs. Ability to bend, reach, move quickly. Ability to work in casino environment (noise, smoke, lights) Maintain an alcohol/drug free workplace.

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