Luxor Eye Institute | Bakersfield, California | Full-Time
Guide Patients Through Life-Changing Eye Care
Luxor Eye Institute is hiring a confident, compassionate, and results-driven Patient Care Coordinator to help patients move from consultation to treatment.
This role combines patient education, scheduling, follow-up, relationship management, and elective service coordination. You will work with patients considering cataract surgery, LASIK, ICL, dry eye treatments, specialty lenses, laser procedures, and other advanced eye-care services.
This is not a traditional front desk position. It is a patient-facing coordination and conversion role requiring strong communication, organization, follow-through, and professional judgment.
What You Will Do
Guide patients through the consultation and treatment process
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Educate patients about recommended procedures and service options
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Schedule consultations, treatments, and surgical appointments
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Follow up with patients who have not yet scheduled
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Coordinate referrals from optometrists and other providers
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Maintain communication with referring offices
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Track leads, consultations, conversions, and pending decisions
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Discuss financing and payment options when appropriate
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Document every patient interaction accurately
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Coordinate with physicians, technicians, front desk staff, and leadership
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Prevent patients from being lost because of poor follow-up
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Support premium cataract, LASIK, ICL, and dry eye service growth
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What Success Looks Like
Within your first 90 days, you should be able to:
Manage an assigned patient pipeline independently
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Follow up with every pending patient on schedule
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Explain services clearly without providing medical advice
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Identify patient concerns and escalate clinical questions appropriately
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Maintain accurate notes and tracking
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Meet established scheduling and conversion expectations
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Communicate effectively with referring providers
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Provide a polished, high-touch patient experience
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The Right Candidate
You may be a strong fit if you are:
Confident speaking with patients
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Comfortable discussing premium services and financial options
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Organized and persistent
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Empathetic without being passive
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Motivated by measurable results
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Able to manage multiple patient cases simultaneously
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Skilled at overcoming hesitation professionally
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Strong in telephone, text, email, and in-person communication
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Comfortable being held accountable for follow-up and outcomes
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Interested in healthcare, sales, or patient advocacy
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Preferred Qualifications
Medical, dental, aesthetic, optical, or elective healthcare experience
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Ophthalmology or optometry experience
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Patient sales or treatment coordination experience
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Experience with CRM systems or lead tracking
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Experience with Nextech or similar practice-management software
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Experience discussing financing or elective procedures
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Bilingual English and Spanish is a significant advantage
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Who Should Not Apply
This position will not be a good fit if you:
Are uncomfortable discussing treatment costs
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Avoid follow-up because you do not want to appear persistent
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Fail to document calls and patient interactions
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Wait for patients to contact you instead of managing the relationship
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Struggle with accountability or performance expectations
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Dislike fast-paced environments
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Are uncomfortable receiving coaching
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Prefer a low-responsibility administrative role
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Why Join Luxor Eye Institute
Work with advanced ophthalmology and vision-correction services
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Help patients make meaningful healthcare decisions
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Build valuable experience in elective healthcare
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Receive structured training
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Work in a professional specialty practice
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Opportunity for performance-based incentives
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Opportunity for advancement into senior coordination or leadership roles
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Schedule
Full-time
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Monday through Friday
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Occasional Saturdays may be required
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Reliable attendance and timely patient follow-up are mandatory
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How to Apply
Submit your resume and a brief response addressing:
Your experience working with patients or customers
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A time you helped someone make a difficult decision
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How you stay organized when managing multiple follow-ups
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Applications without a complete resume may not be reviewed.
Luxor Eye Institute is an equal opportunity employer.
