Job Summary
Join our dynamic team as an Automotive Back Counter Parts Associate, where your expertise will drive exceptional customer service and streamline automotive parts operations. In this energetic role, you’ll be the key link between our inventory, sales, and service departments, ensuring that customers and technicians receive the right parts efficiently. Your mechanical knowledge and organizational skills will help maintain a well-stocked, accurate inventory while fostering positive relationships with clients and colleagues alike. This position offers a vibrant environment for those passionate about automotive repair, parts management, and delivering top-tier service.
Responsibilities
- Assist customers and technicians by accurately identifying and sourcing automotive parts using inventory management systems and POS (Point of Sale) tools.
- Manage inventory control by stocking, organizing, and maintaining parts in the back counter area to ensure quick accessibility and proper stock levels.
- Process sales transactions efficiently while handling cash, credit card payments, and cash handling procedures with professionalism.
- Collaborate with the sales team to promote auto parts and accessories, leveraging marketing strategies to increase sales opportunities.
- Utilize automotive diagnostics and mechanical troubleshooting knowledge to advise customers on suitable parts for vehicle repairs or maintenance.
- Maintain organized records of inventory using CMMS (Computerized Maintenance Management System) software and Microsoft Excel for tracking stock levels and order fulfillment.
- Provide exceptional customer service through clear communication, phone etiquette, and a friendly attitude to enhance the overall shopping experience.
Requirements
- Proven experience in automotive repair, automotive service, or dealership environments required.
- Must have knowledge with Reynolds and Reynolds and Dealertrack.
- Strong mechanical knowledge with the ability to understand vehicle systems and troubleshoot mechanical issues.
- Excellent organizational skills with experience in inventory management, stocking, order fulfillment, and inventory control processes.
- Proficiency in POS systems, Microsoft Excel, and basic retail math to manage sales transactions accurately.
- Effective communication skills; bilingual or multilingual abilities are a plus for serving diverse customer bases.
- Knowledge of automotive diagnostics, vehicle maintenance procedures, and automotive parts management is essential.
- Experience with dealership or retail sales management tools such as CMMS is advantageous.
- Ability to handle cashiering responsibilities including cash handling with accuracy and integrity.
- Strong negotiation skills to assist customers in selecting the best solutions for their needs while maximizing sales opportunities.
- Must be able to pass a drug test, background check, and credit check.
Join us to be part of a lively team dedicated to automotive excellence! Your mechanical expertise combined with your passion for customer service will make a real difference every day—helping drivers get back on the road safely and efficiently!
Pay: $800.00 - $1,000.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Automotive Dealership: 2 years (Required)
Work Location: In person
