Overview
Join our dynamic team as a Service Dispatcher / Customer Service Representative (CSR), where you'll be the vital link ensuring smooth and efficient operations. In this energetic role, you'll coordinate vehicle dispatching, manage customer inquiries, and facilitate seamless communication.
For more than 100 years, Heinz has served Knox County and surrounding Indiana communities. We’re hiring a Service Dispatcher / CSR who wants real ownership — not a call-center seat where nobody listens. This is not your typical dispatch career.
This role runs the phones, booking, and dispatch board. You are the hub between customers, technicians, and the office. When you own the schedule, the field can focus on great work— and customers know what’s happening.
We hire A-players, not seat-fillers. If you like chaos, blame games, or “someone else will call them back,” this isn’t the job.
Responsibilities
- Coordinate and dispatch vehicles efficiently using transportation management systems and vehicle dispatch software to meet delivery schedules and customer needs
- Communicate effectively with drivers and clients via phone calls management and internal communication channels to relay instructions and updates
- Answer inbound calls and book HVAC & plumbing service with clear windows
- Own the Service Titan dispatch board — assign techs by skill, location, and workload
- Tell customers before they call us when a tech is late or the schedule changes
- Schedule return visits when parts arrive; keep open jobs from falling through the cracks
- Partner daily with the Service Manager on capacity, emergencies, and escalations
- Leave every day with tomorrow’s board set and zero unassigned jobs
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry and reporting tasks
- Exceptional communication skills with phone etiquette expertise for handling customer inquiries professionally
We value energetic team players who thrive on organization, clear communication, and delivering outstanding service every day.
Pay: $22.00 - $32.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
