Join our Workforce Solutions team as a Family Engagement Specialist, where you’ll play a vital role in supporting families through Child Care Services by ensuring accurate eligibility, clear communication, and exceptional customer support. In this detail-oriented and people-focused role, you’ll guide customers through eligibility requirements, documentation, and program processes while addressing questions, resolving concerns, and connecting families to valuable early childhood and community resources. You’ll also conduct quality assurance reviews by verifying records and performing precise financial calculations to ensure compliance and accuracy in both initial and ongoing eligibility determinations. Working in a collaborative, fast-paced office environment, you’ll partner with teammates and leadership to deliver high-quality service while maintaining professionalism, cultural sensitivity, and clear, confident communication. If you’re organized, analytical, compassionate, and passionate about supporting diverse communities, this is your chance to make a meaningful impact on families’ access to essential child care services.
Education
Bachelor's Degree or equivalent combination of education and experience.
Experience
1-3 years Minimum of (2) years working in public relations with students, families, and community members in underserved communities.
1-3 years Minimum of (1) year of teaching experience in PK-12th grade or experience with adult learning.
1-3 years Minimum of (2) years of successful coordination and implementation of a program across multiple locations/buildings/campuses.
1-3 years Minimum of (2) years working in student mental health field as a counselor or social worker.
BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.
