Primary Responsibilities:
Collections account management: Ensure all customers accounts your respondsible for are called daily, updated with all new and approriate infomation, make sure we are making all proper and trained actions.
Insurance Penetration: Monitor and ensure all eligible transactions include appropriate insurance products; maintain accurate penetration tracking.
Contract Closings: Prepare and finalize all contract closing documentation with customers, ensuring accuracy and compliance.
Customer File Management: Maintain and organize customer files, ensuring completeness, accuracy, and adherence to company and regulatory standards.
Insurance Claims: Manage insurance claims, including filing, follow-up, documentation, and resolution coordination with providers.
Compliance Audits: Conduct quarterly compliance audits to ensure adherence to state regulations, internal policies, and industry standards.
Title Audits: Perform audits of vehicle titles weekly to identify discrepancies and resolve issues promptly.
Customer Calls: Make and manage due-today customer calls for payments, documentation follow-ups, and issue resolution.
- Cross-Department Coordination: Work closely with sales, finance, and external agencies to resolve administrative and compliance-related matters.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
Work Location: In person
