Provides customer service in communications with families, doctor’s offices, modalities, and any communication inside and outside of CHKD.
Responds to requests for radiology scheduling, including but not limited to the phone queue, electronic medical record (EMR), workque management (WQM), email and direct requests in a timely manner.
Processes the orders received by fax into the radiology registration folder of WQM, assigning each order to a patient.
Maintains an updated knowledge of the exam time length, prep, MRI magnet choice, and all of the restrictions associated with the schedule or type of exam, including special circumstances and to be flexible as these are updated.
Assists in the preparation of orders to be protocolled for the radiologist: preparing, sending, receiving and reviewing for order changes.
Verifies physician orders for completeness and assisting in locating missing orders.
Provides clerical, secretarial and project management functions related to diagnostic scheduling.
Collaborates with various departments, clinical personnel and Physician Practices for scheduling and access related information.
Receives and interprets incoming physician orders for verification during the scheduling process.
Explores and identifies opportunities for improvements; recommends enhancements to improve workflow and office processes.
Assists with training and orientation of new employees.
Works in conjunction with other areas of Radiology in the training of students.
Performs other duties as assigned.
