Call Center Representative (Appointment Setter – Bilingual Required)Location: Pembroke Pines, FL (On-site)
Schedule: Full-Time | Weekends Required
Shifts: 10:00 AM–7:00 PM or 11:00 AM–8:00 PM
MUST HAVE CALL CENTER EXPERIENCE
Compensation: $17.00/hour + Performance-Based Bonuses Join Florida Home 360 – South Florida’s Premier Roofing, Impact Window, and Door Experts Florida Home 360 is a trusted leader in roofing, impact windows, and doors, proudly serving homeowners across South Florida. Our mission is to provide high-quality, energy-efficient solutions that protect and enhance homes while delivering an exceptional customer experience. As we continue to grow, we are seeking motivated and professional bilingual Call Center Representatives to join our in-office team in Pembroke Pines, FL. This is a high-impact, customer-facing role focused on setting appointments for our in-home design consultations.Position OverviewThe Call Center Representative is responsible for handling a high volume of inbound and outbound calls, engaging with potential customers, and scheduling qualified appointments for our design team. This position requires excellent communication skills, attention to detail, and a results-driven mindset.
Key Responsibilities
- Conduct outbound calls and manage inbound inquiries to schedule in-home consultations
- Clearly communicate our roofing, impact window, and door services to prospective customers
- Qualify leads and book appointments based on location and team availability
- Accurately enter and manage lead data within our CRM system
- Meet or exceed daily and weekly performance metrics
- Collaborate with internal departments to ensure a seamless customer journey
Qualifications
- Bilingual in English and Spanish is required
- Prior experience in a call center or fast-paced customer service role
- Strong communication, listening, and interpersonal skills
- Appointment-setting or home improvement industry experience is a plus
- Reliable, goal-oriented, and able to work evenings and weekends
- Proficiency with CRM systems is preferred
What We Offer
- $17.00/hour base pay + performance-based bonuses
- Full-time schedule with consistent hours
- Opportunities for advancement within a growing company
- Supportive team environment with ongoing training
- A chance to represent a reputable brand making a real difference in South Florida homes
Apply TodayIf you're a driven, bilingual professional with a passion for customer service and a desire to grow with a respected company, we encourage you to apply and join the Florida Home 360 team.
Job Type: Full-time
Pay: From $17.00 per hour
Ability to Commute:
- Hollywood, FL 33029 (Required)
Ability to Relocate:
- Hollywood, FL 33029: Relocate before starting work (Required)
Work Location: In person
