Overview
We are seeking an energetic and detail-oriented Fulfillment Team Lead to oversee daily warehouse operations, ensuring efficient order processing, inventory management, and safe handling of materials. This role is vital in maintaining a high standard of accuracy and productivity within a fast-paced distribution environment. Your leadership will ensure our customers receive their orders accurately and on time while maintaining a safe workplace for everyone. We value proactive problem-solving skills combined with a passion for logistics excellence—if that sounds like you, we want to hear from you!
Responsibilities
- · Lead and coordinate daily fulfillment activities including receiving and processing purchase orders, order picking, packing, and shipping to ensure timely and accurate processing of customer orders
· Oversees work and provides technical guidance to shipping staff to ensure that customer orders are quickly and accurately packed for shipping.
· Enters orders received into invoicing system and prepares for fulfillment by shipping staff
· Communicates with customers, brokers, and sales representatives to resolve issues, inquiries, and provide general customer service in connection with the receipt of orders
· Confers with other supervisors to coordinate operations and activities within or between departments
· Coordinates effectively with UPS, FedEx, and other vendors to schedule pickups, resolve disputes, and maintain day-to-day operations
· Establishes guidelines for efficiency and safety, and implement quality control measures during order fulfillment to minimize errors and ensure customer satisfaction
· Observes and monitors work to ensure that workers conform to shipping standards and procedures
· Tracks and manages inventory of shipping materials
· Promote a culture of respect and an atmosphere of teamwork in order to foster a positive working environment.
Qualifications
- Proven experience in warehouse management or as a warehouse supervisor with hands-on knowledge of warehouse operations
- Demonstrated ability to operate heavy equipment such as forklifts, pallet jacks, and other material handling equipment safely and efficiently
- Basic knowledge of Microsoft applications, experience in communicating professionally via email and phone, and familiarity with operating in various customer portals and databases
- Basic math skills for inventory counts, order calculations, and data entry accuracy; attention to detail; organization; critical thinking
- Good interpersonal, communication, problem-solving, and management skills
PHYSICAL DEMANDS
· Ability to lift up to 50 pounds
· Ability to stand or sit for long periods of time as well as the ability to perform repetitive manual tasks throughout the shift
· Ability to work at a fast pace and multitask
· No allergies to natural fragrances
WORK ENVIRONMENT
- Growth opportunities
- Casual work attire
- Relaxed atmosphere
- Daily work conditions involve both indirect and direct exposure to essential oils
Wyndmere Naturals is a small business in New Hope, MN. We are creative, supportive, rewarding and our goal is to create natural aromatherapy and personal care products that enhance the well-being of our customers and to bring them joy. We have a fun and enjoyable environment and value our employees and their ideas. We work as a team and would love for you to join us.
Pay: $22.85 - $29.93 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
Ability to Commute:
- New Hope, MN 55427 (Required)
Work Location: In person
