Why N-able:
At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you. Join a team where you can make a difference!
The Senior SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high-priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, the Senior SOC Analyst plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point.
This is an on-site hybrid role that requires 2-3 days per week in our Morrisville (RTP), NC. The shift for this role is 9am-6pm EST, either Tuesday-Saturday or Sunday-Thursday, so you'll enjoy your Mondays and Fridays off!
What You'll Do:
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Take ownership of complex or high-priority customer service requests that require in-depth analysis and troubleshooting.
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Conduct investigations using advanced tools and techniques to identify root causes of issues.
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Perform detailed incident triage, analysis, and support for escalated security alerts.
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Act as a key technical escalation point for Support Analysts handling advanced issues.
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Provide expert analysis and recommendations on escalated cases.
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Collaborate with Blue Team analysts during surges in alert activity.
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Mentor Support Analysts by sharing expertise and best practices.
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Assist in onboarding, and provide peer review for new hires.
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Set an example in professional communication, problem-solving, and customer service.
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Review and provide feedback on the work of Support Analysts.
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Perform peer reviews on incident reports and customer documentation.
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Recommend process improvements or training areas based on observations.
What You'll Bring:
- 4–6 years of experience in SOC, Managed Detection Response, or equivalent cybersecurity role.
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Proven experience handling escalations and complex investigations.
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Bachelor’s degree in Cybersecurity, IT, or related field (or equivalent experience).
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Advanced knowledge of SOC operations, incident support, and analysis techniques.
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Ability to mentor and support less experienced analysts.
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Excellent communication skills for both technical and non-technical audiences.
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High proficiency with SIEM, IDS/IPS, EDR, and related tools.
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Analytical and detail-oriented with a passion for solving problems.
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Strong mentor and team player.
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Calm and dependable under high-pressure situations.
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Ethical, professional, and dedicated to customer security.
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Ability to work on a 24/7 shifting model. The standard shift is 9am-6pm EST, either Tuesday-Saturday or Sunday-Thursday.
Purple Perks:
What do we offer you?
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Fully covered medical, dental and vision – for employee and eligible dependents!
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Generous PTO and observed holidays
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2 Paid VoluNteer Days per year
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Paid Parental Leave
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401(k) with company-match and Flexible Spending Accounts
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Employee Stock Purchase Program
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On-site gym access at select Collaboration Hubs
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Wellness rewards
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FuN-raising opportunities as part of our giving program
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N-ablite Learning – custom learning experience as part of our investment in you
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The Way We Work – our hybrid working model based on trust and flexibility
About N-able:
At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.
