Position Summary
Calloway County Fiscal Court is seeking a Certified or Non-Certified 911 Dispatcher/Telecommunicator to join our Emergency Communications team. This public safety position involves emergency call taking, dispatching, and coordinating responses for law enforcement, fire, and EMS.
Whether you are an experienced telecommunicator or looking to begin a career in emergency communications, we encourage you to apply. No prior experience is required for non-certified applicants. Paid training is provided, and successful candidates will have the opportunity to obtain state certification while serving their community in a vital public safety role.
Candidates with prior 911 dispatch, telecommunicator, public safety, or emergency communications experience are encouraged to apply.
Starting Pay & Advancement
- Non-Certified Telecommunicator: Starting pay of $16.45 per hour
- Certified Telecommunicator: Starting pay based on certifications, qualifications, and relevant experience
- Pay increases available upon obtaining and maintaining required state certifications
- Opportunities for advancement may be available as employees demonstrate competency and meet agency requirements
This position offers Kentucky State Health Insurance Plan benefits, Kentucky Retirement System benefits, paid training, and the opportunity to build a rewarding career while making a difference every day.
Essential Duties
- Answer emergency and non-emergency calls and assess service needs
- Dispatch law enforcement, fire, EMS, and other services using radio, telephone, and computer-aided dispatch (CAD) systems
- Perform emergency call taking and coordinate response efforts in real time
- Operate CJIS/NCIC systems and maintain accurate records
- Provide information and assistance to the public
- Monitor radio traffic and communicate updates to first responders
- Assist with emergency response coordination across multiple agencies
- Perform other duties as needed to support 911 communications operations
Minimum Requirements
- High school diploma or GED
- Valid driver's license
- Must be at least 18 years of age
- Ability to pass background screening and drug screening
- Availability to work evenings, weekends, holidays, and rotating shifts
Preferred QualificationsCertified Applicants
- Current Kentucky Telecommunicator Certification or equivalent certification recognized by the Commonwealth of Kentucky
- Prior experience working as a 911 dispatcher, telecommunicator, communications officer, or similar public safety position
- Familiarity with computer-aided dispatch (CAD) systems, radio procedures, and CJIS/NCIC
Non-Certified Applicants
- No prior dispatch experience required
- Ability and willingness to successfully complete required training and certification requirements
- Customer service, clerical, public safety, military, emergency services, or call center experience is helpful but not required
Skills & Abilities
- Ability to remain calm and make decisions in high-stress situations
- Strong communication, listening, and multitasking skills
- Ability to accurately enter and manage information in real time
- Ability to prioritize emergency and non-emergency calls
- Ability to work effectively as part of a team
- Basic computer proficiency and ability to learn specialized software systems
- Knowledge of local geography or the ability to quickly learn it
- Commitment to professionalism, confidentiality, and public service
Work Environment
Work is performed in a fast-paced emergency communications center. This position requires prolonged sitting, frequent computer and telephone use, monitoring multiple communication systems, managing high call volumes, and coordinating radio traffic in a high-stress public safety environment. Employees must be able to remain focused, exercise sound judgment, and respond effectively during emergencies.
Equal Opportunity Employer
Calloway County Fiscal Court is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
Pay: From $16.45 per hour
Benefits:
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
License/Certification:
- telecommunicator certification (Preferred)
Work Location: In person
