Part-Time Customer Service & Scheduling Coordinator
Potential to Grow into a Full-Time Position
We're looking for an organized, friendly, and dependable team member to join our office on a part-time basis, with the opportunity to transition into a full-time role as we continue to grow.
In this position, you'll be the first point of contact for our customers, helping create a positive experience while keeping our daily schedule running efficiently.
Responsibilities
- Answer incoming customer calls with professionalism and a positive attitude.
- Schedule service appointments and make adjustments throughout the day as priorities change.
- Manage the daily schedule by balancing technician availability, customer needs, travel time, and urgent calls—think of it as playing Tetris with the schedule.
- Communicate clearly with customers regarding appointment times and updates.
- Support the office team with general administrative tasks as needed.
- Maintain accurate customer information and job details.
Qualifications
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Comfortable using computers and learning new software.
- Ability to stay calm and adaptable in a fast-paced environment.
- Previous office, dispatch, or customer service experience is preferred.
- Experience with ServiceTitan is a strong plus and highly recommended, but we're willing to train the right person.
What We're Looking For
We want someone who enjoys solving scheduling challenges, works well with people, and takes pride in keeping things organized. If you're dependable, detail-oriented, and enjoy helping customers while supporting a growing team, we'd love to hear from you.
This is a part-time position with the potential to become a full-time career opportunity for the right candidate.
Pay: From $20.00 per hour
Work Location: In person
