We are seeking an experienced manager who is passionate about developing people, leading high-performing teams, and driving results in a fast-paced environment.
At Chick-fil-A Moscow, this role is responsible for both leading a team of 50+ team members and actively operating the business day-to-day. You will be expected to develop future leaders while also executing at a high level within the operation.
This is a hands-on leadership role—you will not only coach and develop the team, but also work alongside them in both Front and Back of House to ensure excellence in execution.
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Lead, coach, and develop Team Leaders and Team Members
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Directly oversee and influence a team of 50+ employees
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Drive performance through accountability, coaching, and feedback
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Identify and develop future leaders within the organization
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Support onboarding, training systems, and performance management
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Lead/Oversee daily operations in both Front and Back of House
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Work hands-on in the operation while coaching in real time
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Ensure strong execution in food safety, quality, and guest experience
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Oversee high-volume Drive-Thru performance and shift execution
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Identify operational gaps and implement solutions quickly
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Build a high-performance, team-first culture
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Set clear expectations and hold leaders accountable
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Ensure consistency in systems, standards, and execution
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This is a hands-on role in a fast-paced restaurant environment
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You will be actively working in the kitchen and operations daily
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Majority of time spent on the floor leading and developing the team
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High level of ownership, accountability, and influence
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Proven management experience required
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Experience leading large teams (30–50+ employees strongly preferred)
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Strong background in coaching, performance management, and team development
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Ability to lead in a high-expectation, fast-paced environment
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Open availability, including evenings and weekends
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ServSafe Certification (or willingness to obtain)
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Promote a safe, organized, and compliant work environment
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Identify hazards and partner with leadership to resolve issues promptly
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Support safety initiatives and reinforce safe work habits
The Operations Lead helps establish the foundation and reputation of Chick-fil-A Moscow. By protecting food safety, leading high-performing Drive-Thru operations, and elevating guest experience, this role ensures excellence is not occasional—but habitual—from day one.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $23.00 - $28.00 / hour
Pay:
Benefits:
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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Employee discount
Job Type: fulltime, parttime
Education: No education required
Work location: On-site
