Join the Team at Mallard Auto Care
Mallard Auto Care is looking for a motivated, customer-focused Automotive Service Advisor to join our team in Castro Valley. If you enjoy helping people, thrive in a fast-paced environment, and have a passion for the automotive industry, we'd love to hear from you.
As a Service Advisor, you'll be the bridge between our customers and technicians, ensuring every customer has a professional, transparent, and exceptional experience from check-in to vehicle pick-up.
Responsibilities
- Greet customers and provide exceptional customer service
- Listen to customer concerns and accurately document vehicle symptoms
- Build repair estimates and explain recommended services in a clear, honest manner
- Communicate with technicians regarding vehicle status and repair needs
- Keep customers informed throughout the repair process
- Schedule appointments and manage daily workflow
- Review completed repairs with customers and process invoices
- Assist in maintaining a positive, organized, and team-oriented work environment
Qualifications
- Previous automotive service advisor experience preferred
- Sales and customer service experience is a plus
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Comfortable using computers and shop management software
- Valid driver's license with a clean driving record
- Professional appearance and positive attitude
- Ability to work well under pressure while maintaining attention to detail
What We Offer
- Competitive hourly pay based on experience
- Performance bonus opportunities
- Paid training and ongoing development
- Opportunities for career advancement
- Employee discounts
- Supportive team culture
Why Mallard Auto Care?
At Mallard Auto Care, integrity comes first. We believe in educating our customers, providing honest recommendations, and delivering high-quality repairs without pressure or gimmicks. We value teamwork, accountability, and creating an environment where both our employees and customers feel respected.
If you're looking for a long-term career with a growing independent repair shop, we'd love to meet you.
Apply today with your resume and let's talk about your future with Mallard Auto Care.
Pay: $20.00 - $27.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
