Join Our Team!
We are looking for a detail-oriented and customer-focused Customer Service Representative / Order Processor to join our team. In this role, you'll serve as the primary liaison between customers and our manufacturing team, ensuring orders are processed accurately and efficiently while providing exceptional customer service.
If you thrive in a fast-paced environment, enjoy solving problems, and have strong communication and organizational skills, we'd love to hear from you!
Responsibilities
- Process customer orders ranging from standard stock items to highly customized products.
- Serve as the primary point of contact between customers and manufacturing.
- Respond to customer inquiries via phone, email, and in person.
- Resolve order discrepancies, product issues, and application questions.
- Provide technical support and product guidance to customers.
- Prepare and review order documentation for accuracy before processing.
- Interpret hardware templates, specifications, and technical drawings.
- Calculate pricing for standard and custom products, including lead times.
- Coordinate with manufacturing to resolve production and scheduling issues.
- Manage stock-related concerns and communicate updates to customers.
- Promote a safe work environment while following company policies and procedures.
- Occasional overtime may be required.
QualificationsEducation
- High School Diploma or GED required.
- Associate's degree, Bachelor's degree in Business Management, technical field, or equivalent experience preferred.
Experience
- Minimum of 3 years of customer service experience, preferably in a technical or manufacturing environment.
- Experience in the hollow metal door and door hardware industry is strongly preferred.
- Experience working directly with customers and contractors.
- Ability to read and interpret architectural plans, specifications, and hardware schedules.
- Knowledge of building codes and labeling requirements.
- Strong computer skills, including Microsoft Office.
- Experience with AutoCAD is preferred.
- Experience with TrackPoint, OrderPro, or similar order processing software is a plus.
Preferred Skills
- Excellent written and verbal communication
- Strong problem-solving abilities
- Highly organized and detail-oriented
- Ability to prioritize multiple tasks and meet deadlines
- Professional customer service attitude
- Team player with the ability to work independently
Benefits
(Customize as applicable)
- Competitive pay
- Health, dental, and vision insurance
- Paid time off
- 401(k) with company match
- Paid holidays
- Opportunities for professional growth and advancement
How to Apply!!
Interested in joining our team? We'd love to meet you!
You can apply directly through Indeed or visit our office to complete an application in person.
Walk-in Applications Welcome!
Office Hours:
Monday – Friday | 9:00 AM – 3:30 PM
Office Location:
MacArthur Office Plaza
3722 Lehigh Street, Suite 410
Whitehall, PA 18052
Contact Us:
Phone: (610) 439-2205
Email: [email protected]
Bring a copy of your resume if available. Our team will be happy to discuss the position and answer any questions you may have.
We look forward to meeting you!
#Source1
Pay: From $22.00 per hour
Application Question(s):
- Do you have experience working in a manufacturing, construction, or technical industry?
- Do you have experience reading architectural plans, specifications, or hardware schedules?
- Do you have experience using AutoCAD?
- How comfortable are you working with detailed technical information?
Work Location: In person
