At Mercedes-Benz of Encino & Valencia, you will find the opportunities and support you need to grow and and develop and advance your career. We are currently seeking a driven and motivated person to lead our Service BDC department. This can be a great opportunity for the right person to grow with a company facing expansive growth and success.
The Service BDC Associate is responsible for generating services appointments with customers that contact our MBZ stores via the phone and the internet. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
Overview
We are seeking a motivated and dynamic Business Development Center Representative to join our team. This role is essential in driving customer engagement and supporting our sales initiatives. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to thrive in a fast-paced environment. This position requires a proactive approach to building relationships with customers and effectively managing inquiries.
Duties
- Engage with customers through various communication channels, ensuring exceptional service and support.
- Utilize phone etiquette to handle inbound and outbound calls professionally.
- Conduct cold calling to generate leads and follow up on potential sales opportunities.
- Assist in inventory control by accurately tracking product availability and customer requests.
- Collaborate with the sales team to manage customer inquiries related to automotive sales.
- Utilize retail math skills to provide accurate information regarding pricing, promotions, and product features.
- Participate in public speaking engagements or presentations as needed to promote services or products.
- Maintain detailed records of customer interactions and follow up on leads promptly.
Experience
- Proven experience in customer service or sales management is preferred.
- Bilingual candidates are highly encouraged to apply, as this will enhance communication with a diverse customer base.
- Familiarity with automotive sales processes is a plus but not mandatory.
- Strong skills in public speaking, inventory control, and retail math will be beneficial for success in this role.
- A demonstrated ability to communicate effectively with customers and team members alike is essential.
Join our team as a Business Development Center Representative and contribute to our mission of providing outstanding service while developing your career in a supportive environment.
Job Type: Full-time
Pay: $4,500.00 - $7,500.00 per month
Work Location: In person
