- Front Desk Services:Greet and assist guests with late-night check-ins, check-outs, requests, and general information.
- Night Audit:Reconcile daily financial transactions, balance the front office accounting records, and compile necessary financial reports.
- Financial Management:Process cash and credit card payments, manage cash drawers, and ensure the accuracy of financial records.
- Security Monitoring:Monitor the hotel lobby and property for security and safety, responding to incidents as needed.
- Guest Assistance:Address guest inquiries and resolve issues in a courteous and efficient manner, providing information about hotel services and local areas.
- Technical Operations:Use hotel management software (PMS) for various tasks, including accessing reservation records, processing payments, and inputting data.
Essential Skills and Qualifications
- Customer Service: Ability to provide a friendly and attentive experience for guests.
- Bookkeeping: Skills to accurately audit daily transactions, reconcile registers, and generate financial reports.
- Attention to Detail: Crucial for ensuring the accuracy of financial records and reports.
- Technical Proficiency: Familiarity with property management systems (PMS) and other software.
- Communication: Strong verbal and written skills for guest interactions and internal reporting.
- Organization & Multitasking: Ability to manage various duties efficiently during the overnight shift.
- Problem-Solving: Capacity to handle guest requests and unforeseen situations calmly.
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
