About the Role
Andy Frain Services is seeking a driven, detail-oriented Event Manager to assist in leading event operations across our premier Dallas-area Sports & Entertainment (S&E) venues with primary focus at Fair Park/State Fair of Texas.
In this role, you will work directly alongside the Account Manager to oversee event day operations, lead front-line security personnel and supervisors, and deliver exceptional safety and guest experiences for every fan, promoter, sponsor, and vendor.
Work Schedule Note: This position requires flexibility to work a dynamic, event-driven schedule including evenings, weekends, and holidays based on venue calendars.
Compensation & Benefits
- Competitive Salary: Commensurate with experience
- Time Off: Paid Time Off (PTO)
- Health & Wellness: Comprehensive Medical, Dental, and Vision insurance options
- Retirement: 401(k) retirement savings plan
- Career Advancement: Leadership development and professional growth within a nationally recognized industry leader
Key Responsibilities
Event Operations & Venue Leadership
- Serve as the operational lead for smaller events, Event Orders (EOs), and concurrent venue dates across Dallas locations.
- Supervise event-day execution, ensuring client security needs and account standards are fully met.
- Lead staff sign-in/sign-out processes and coordinate accurate post-event payroll, time processing, and billing data.
- Act as the primary lead or step in for the Account Manager in their absence.
Staffing, Onboarding & Development
- Assist with the onboarding, training, scheduling, and distribution of event-day staff and supervisors.
- Deliver pre-event briefings and address large groups (ranging from small teams to 600+ personnel).
- Evaluate monthly event metrics, staff performance, and employee performance indicators (call-offs, attendance, counseling notes).
- Coach, mentor, and guide supervisors and staff through personnel issues in accordance with company policy.
Logistics & Equipment Management
- Manage the storage, distribution, maintenance, and tracking of venue radios, scanners, and ISS devices.
- Prepare operational materials, shift rosters, and briefing documentation for event-day supervisors.
- Submit formal equipment and supply requests 45 days in advance of operational needs.
Risk Management, Safety & Client Relations
- Proactively identify and mitigate safety risks for guests, staff, and venue assets.
- Meet regularly with venue clients to address security, emergency preparedness, and site safety protocols.
- Ensure strict adherence to Federal and State OSHA, fire, and safety regulations.
Requirements:
Minimum Requirements
- Education: Bachelor's degree preferred (ideally in Sports/Entertainment Management, Business, or related field).
- Experience:
- 3+ years of guest and event services experience in stadiums, arenas, theme parks, hotels, or high-volume hospitality/entertainment facilities.
- Demonstrated leadership and team management experience coaching a diverse workforce.
- Certifications: Ability to obtain FEMA Certifications (100b, 200b, 700a, 800b, 901) and IAVM Trained Crowd Manager certification.
- Technical Skills: Proficient with Microsoft Office (Word, Excel, Outlook); familiarity with basic accounting/budget oversight principles.
Key Competencies
- Public Speaking: Comfortable speaking and delivering briefings to crowds of up to 600+ team members.
- Problem Solving: Proven ability to proactively resolve operational challenges autonomously under fast-paced conditions.
- Communication: Exceptional, professional communication skills with strong attention to detail and confidentiality.
Physical Demands
- Ability to stand, walk, and navigate large venue spaces for extended shifts.
- Ability to see, hear, speak, and write clearly to communicate with staff and venue clients.
- Occasional lifting of small equipment and travel to regional sites as needed.
Equal Opportunity Employer
Andy Frain Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Req Benefits: - Comprehensive medical, dental, vision, and STD insurance - 401(k) plan for future savings - Generous paid time off to recharge - Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues - Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources - Support for stress management, financial guidance, legal assistance, and family challenges - Commitment to mental and emotional well-being, fostering a thriving work-life balance
Compensation: $55,000-$60,000
