Description:
Mpathic is setting a fully remote platinum standard in omnichannel customer support. Our approach hinges on attracting exceptional individuals and immersing them in cutting-edge collaboration and delivery tools. We take as axiomatic that where employees flourish, they deliver superlative outcomes. We believe that empathy is a crucial prerequisite for delivering exceptional customer experiences
INTERESTED IN WORKING WITH US?
If our team believes that you are a suitable candidate, we will contact you to arrange a pre-screen phone call and, if successful, schedule an interview with one of our team leads. If you have any further questions, please do not hesitate to contact us at [email protected].
Requirements:
- Excellent verbal and written communication and customer service skills
-
High School Diploma or equivalent required, college degree preferred
-
Excellent interpersonal, time-management, and documentation skills
-
Professional work attitude and a willingness to learn
-
Experience working in Microsoft and Google systems preferred
-
Tech-savvy
-
Dedicated space to work from with minimal background noise during calls and online meetings
-
Robust Wi-Fi and a reliable computer
-
Successful completion of all necessary background checks
-
Strong interpersonal skills, ability to work autonomously and on a team
-
Aptitude for problem-solving based on established processes and procedures
-
Meticulous habits in logging interactions via established business processes and tools
-
Ability to learn and become knowledgeable about customer products and services
-
Demonstrably effective soft skills, active listening skills, and ability to empathize with customers' needs
Must be authorized to work in the U.S.A.
Eligible state residencies: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, Mississippi, North Carolina, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Texas, Virginia, Wisconsin, and West Virginia.
