BEST WASH HOLDINGS
District Manager
ABOUT THE ROLE
Best Wash is one of the fastest-growing self-service laundromat companies in the country, with locations across the Midwest and an aggressive growth plan underway. We are a hospitality-first organization — our stores are clean, our equipment works, and our guests feel welcomed. That's not an accident. It's a culture built by people who care.
We are hiring a District Manager to join our Regional Operations team. This role sits at the center of our field operations and will oversee 8-16 locations, reporting to our Regional Manager, learning our business from the ground up alongside experienced regional leadership. You will work directly with a Regional Manager and our Director of Facilities as you build deep familiarity with our stores, our people, and our operational standards.
For the right candidate, this role is designed to grow. We promote from within, and this position is built with that in mind.
WHAT YOU'LL DO
- Conduct regular store visits to assess cleanliness, equipment condition, guest experience, and team performance
- Support and develop store managers through coaching, on-site training, and consistent one-on-one engagement
- Identify and resolve maintenance issues proactively, working closely with our facilities team to minimize machine downtime
- Manage and maintain a staffing pipeline — recruiting, interviewing, and onboarding candidates who reflect our hospitality-first values
- Monitor store performance data including sentiment scores, revenue metrics, and operational KPIs
- Execute a structured weekly operating rhythm: administrative planning, consistent field visits, and end-of-week follow-through
- Respond to guest concerns with urgency and professionalism, modeling the standard you expect from your team
- Partner with regional leadership to identify underperforming locations and build actionable improvement plans
- Maintain accurate records in our operational systems including machine maintenance logs, serial number tracking, and the hiring pipeline
WHAT WE'RE LOOKING FOR
We hire for three things above all else:
- Passionate Doer — You show up, follow through, and don't wait to be asked. You take ownership of your region like it's your own business.
- Effective Problem Solver — When something breaks — physically, operationally, or interpersonally — you move toward the problem, not away from it.
- Humble Servant — You lead from the floor, not the office. Your job is to make your team and your guests successful, not to manage from a distance.
You may be a strong fit if you have:
- 2+ years of experience in a multi-unit or multi-location role in hospitality, retail, or service operations
- A track record of building and developing frontline teams
- Comfort with basic facilities and equipment troubleshooting — or a strong willingness to learn
- Strong organizational habits and the ability to manage competing priorities across multiple locations
- A genuine warmth and guest-first instinct that comes naturally, not from a script
- Available to work weekends and holidays
WHAT WE OFFER
- Competitive base salary commensurate with experience
- Performance-based bonus structure
- A clear path to advancement within a growing organization
- A leadership team that invests in developing its people
- The opportunity to build something — not just manage something
OUR CULTURE
We are not a traditional laundromat company. We are a hospitality organization that happens to operate laundromats. The difference matters.
We praise in public and coach in private. We hold high standards and support the people trying to meet them. We move fast, improve constantly, and take care of our team so our team can take care of our guests.
If you are looking for a place where your effort is visible, your growth is supported, and your leadership actually matters — this is it.
Pay: $57,362.08 - $69,081.22 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
