About us
Double Neat makes whiskey-inspired snacks and treats — bourbon-glazed jerky, whiskey-barrel-aged coffee, brownies and cookies baked fresh in our kitchen nearby, and gift boxes our customers send to the whiskey lovers in their lives.
We're a small team in Portland that shipped 10,000 orders last month and we're growing. We just moved into a new warehouse at 200 Anderson Street, and we're hiring the person who will organize it, systematize it, and run it.
The role
This is a player-coach job. You'll pack orders every day alongside a small team — and you'll also be the person who makes the whole operation faster, tighter, and calmer. Right now the owner is packing boxes and printing labels himself. Your job is to take that over — and build a better system than the one you inherit.
If you like building systems and finding faster ways to do things, keep reading.
What you'll do
- Ship every order, every day. Own daily fulfillment Monday–Friday. Personally pack ~100 orders a day (roughly half your day), and keep the team's total output on pace so nothing sits.
- Own the shipping desk. First task every morning: batch-print the day's labels and packing lists so every packer has a stack in hand within minutes of walking in. Handle the daily 2:30–3:30 carrier pickups. We're moving from Shopify's label flow to ShipStation — you'll own that system: automation rules, carrier and service choices, and finding faster ways to do everything.
- Organize the warehouse. We have ~35 SKUs and no location system yet. Build one: labeled shelf/bin locations, smart slotting for our top 20 SKUs at the pack stations, a restock routine, clean stations at the end of every day.
- Make every package worth opening. A lot of our orders are gifts, and the unboxing is part of the product. Train every packer to our packing standard — right box, right void fill, inserts placed, nothing rattling, nothing sloppy — so the box a customer opens looks as good as the last one we packed ourselves.
- Gift wrap. We offer gift wrapping, and everyone in the warehouse wraps — including you. For the holidays, you'll help hire and train a seasonal gift-wrap temp so wrapped orders keep pace with everything else.
- Build and run the packing team. Train our part-time packers to a clear packages-per-hour standard, set schedules — including Saturday coverage, since weekend orders stack up fast — and hire/train/manage seasonal temps for our two peaks: Father's Day and the holidays, when volume could reach as much as 1,000 orders a day and it's all hands (including the owners) on deck.
- Be the warehouse's liaison to customer service. Our CS rep and the warehouse trade a few emails a day — rush this shipment, fix this address, a return is on its way. You handle the warehouse side and close the loop same-day ("shipped," "return received and restocked") so the owner doesn't have to be in the middle. You won't be answering customer emails — you're the person our CS rep can count on.
- Keep the building clean. We ship food, so clean isn't optional — it's the standard. Own the cleaning routine for the whole warehouse: floors swept, boxes broken down for recycling and trash out daily, pack stations wiped down, and the bathroom cleaned and stocked on a regular schedule. You'll do some of it and assign the rest.
- Receive inbound inventory — including fresh-baked goods from our nearby kitchen, where dates and rotation matter — and support a once-a-month inventory count with the owner.
- Handle small wholesale orders (about one a day today — parcel-sized, no pallets yet).
What we're looking for
- 2+ years in warehouse, fulfillment, or ecommerce operations, with at least some experience leading or training others
- Fast, accurate packer — you'll be one of the fastest people in the building and you'll set the standard
- Experience with ecommerce shipping software (ShipStation, Shopify Shipping, Pirate Ship, or similar)
- A visible track record of making a process faster or simpler — we will ask about this in the interview
- Reliable Monday–Friday availability, 8:00am–4:30pm (half-hour lunch), plus flexibility during our two peaks — Father's Day (May–June) and the holidays (November–December) — when you can expect some longer days and occasional Saturdays
- Able to be on your feet most of the day and lift 50 lbs
What success looks like
In this role, success means:
- Orders ship accurately and on time, every day
- The owner is no longer needed to run the shipping desk or pack daily orders
- The warehouse has clear locations and reliable restocking routines — and the whole building, bathroom included, stays clean without anyone having to ask
- Packers know what "good" looks like and are trained to a consistent standard — fast, accurate, and every package (wrapped or not) looks great when the customer opens it
- ShipStation is set up in a way that saves time and reduces errors
- Customer service gets fast, same-day support from the warehouse
- Father's Day and the holidays become planned, staffed, and manageable — not a scramble
Compensation & benefits
- $55,000–$62,000 salary, depending on experience
- Two weeks paid vacation (accrues through your first year)
- $300/month tax-free toward your own health insurance or medical costs
- Schedule: Monday–Friday, 8:00am–4:30pm with a half-hour lunch
How to apply
Email [email protected] with your resume and a few sentences about a process you improved at a previous job — what was slow, what you changed, and what happened.
Pay: $52,415.80 - $63,124.40 per year
Work Location: In person
