Field Support Specialist
Bring your attention to detail and customer service superpowers to a team that values accuracy, organization, and great communication.
What You’ll Be Doing:
You're the glue that keeps everything moving smoothly—orders, communication, shipments, and all the details in between. You'll make sure client orders are processed on time, accurately documented, and that everyone stays informed along the way.
A Day in the Life:
Spend your days making sure everything is running like clockwork:
Schedule appointments with custodians of records
Digitize documents and enter them into our system
Keep our database spotless with real-time updates
Sort and process mail
Answer calls from clients and custodians with professionalism and care
Create detailed status updates through data entry
Prep records for shipment
Coordinate with other departments to solve issues and keep clients happy
Ensure every order is processed, tracked, and documented accurately
And there’s more:
What You Bring to the Table:
Top-notch customer service and communication skills
Organized, focused, and detail-oriented mindset
Able to juggle multiple tasks and stay on top of priorities
Friendly, outgoing, and proactive attitude
Comfortable in a fast-paced environment
Respect for confidentiality and sensitive information
Reliable and punctual—you show up and get it done
Tech Skills We Need:
Solid skills in Microsoft Word, Excel, PowerPoint, and email
Comfortable using internet software and digital tools
Bonus points if you’ve worked in a Windows-based system before
Why Join Us?
Because you’re not just filling a role—you’re becoming a key part of a team that values accuracy, service, and a job well done. Every detail you handle helps keep our clients informed and operations running smoothly.
