Overview:
Job Title: Part-Time IT Support Technician (Remote)
Location: 100% Remote (U.S.)
Duration: Contract (Up to 12 Months)
Schedule: Part-Time, 20 hours per week. The exact schedule will be determined with the hiring manager, but hours will be worked during standard business hours (approximately 4 hours per day).
Pay Rate: $38–40/hour
We are seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environment of approximately 15 employees. This role is ideal for a self-sufficient IT professional who enjoys working directly with end users, troubleshooting technical issues, and delivering exceptional customer service.
As the primary point of contact for desktop support, you will handle a variety of hardware and software issues while partnering with an escalation team for more complex networking and infrastructure-related incidents.
Responsibilities:
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Provide remote technical support to end users for hardware, software, and connectivity issues.
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Troubleshoot and resolve Microsoft 365 (Office 365) issues.
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Administer basic user account management within Active Directory.
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Support Wi-Fi connectivity, printer troubleshooting, and general desktop support.
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Diagnose and resolve common PC and peripheral issues.
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Deliver timely, professional, and customer-focused support while maintaining clear communication with users.
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Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate support teams.
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Document support activities and follow established support processes.
Qualifications:
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5+ years of hands-on IT support or Help Desk experience.
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Strong experience supporting Microsoft 365 (Office 365) and Active Directory.
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Experience troubleshooting Windows operating systems, hardware, printers, Wi-Fi, and common desktop applications.
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Excellent communication and interpersonal skills with a strong customer service mindset.
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Ability to work independently in a remote support environment.
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Strong troubleshooting, organization, and time management skills.
Start Date: Early August
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