Position Summary
The Qualified Professional (QP) provides professional oversight, coordination, supervision, monitoring, and quality
assurance for services delivered to individuals with intellectual and developmental disabilities (IDD), mental health needs,
and/or substance use needs, as applicable to the agency's service array. The QP promotes person-centered, safe,
effective, and properly documented services consistent with each individual's assessed needs, service plan, and applicable
North Carolina requirements.
North Carolina Qualification Requirements
The individual designated as a QP must meet an applicable North Carolina qualification pathway and must have the
knowledge, skills, abilities, education, and qualifying experience appropriate to the population served. Qualification
documentation must be verified and maintained in the personnel record before QP designation.
- A master's degree in a human services field with the qualifying experience required for the population served;
- A bachelor's degree in a human services field with the qualifying experience required for the population served;
- A bachelor's degree in a field other than human services with the additional qualifying experience required by North Carolina
rules;
- An applicable professional license, provisional license, certificate, registration, or permit when qualifying through a
professional credential pathway; or
- An applicable associate degree in a human services field from a community college plus at least two years of qualifying
supervised MH/DD/SAS experience with the population served, when all current North Carolina requirements for that
pathway are met.
Required Experience and Competency
- Documented experience working with the specific population served by I Am Hope Agency LLC.
- Experience with person-centered planning, goal implementation, progress monitoring, service coordination, and
documentation review.
- Ability to recognize and respond appropriately to health, safety, behavioral, rights, and service-delivery concerns.
- Experience providing guidance, training, supervision, or professional oversight to direct-support personnel, when required
by the service.
- Knowledge of confidentiality, incident reporting, abuse/neglect/exploitation reporting, individual rights, community
integration, and quality improvement.
Essential Duties and Responsibilities
1. Provide professional oversight for assigned individuals, staff, and services.
2. Review assessments, person-centered plans, goals, strategies, authorizations, and service documentation.
3. Monitor progress toward individual goals and identify changes in needs, risks, or supports.
4. Complete required supervisory contacts, observations, reviews, and follow-up activities.
5. Guide and support direct-care staff in implementing individualized services correctly and consistent.
6. Review progress notes and related records for accuracy, completeness, timeliness, and consistency with the service plan.
7. Participate in treatment and support-team meetings and coordinate with families, guardians, care managers, healthcare
professionals, and other authorized providers.
8. Ensure individuals are treated with dignity, respect, privacy, choice, and person-centered consideration.
9. Identify service deficiencies and assist with corrective action, staff retraining, and quality-improvement activities.
10. Follow agency procedures and applicable requirements for incidents, emergencies, confidentiality, documentation, health and
safety, and mandatory reporting.
11. Maintain professional competency and complete all required orientation, annual, population-specific, and service-specific training.
Personnel File Verification
Before an employee is assigned QP responsibilities, I Am Hope Agency LLC will verify and maintain documentation supporting the individual's qualifications. Documentation may include a resume/application, verified educational credentials, applicable professional license or certification, employment verification, records of supervised qualifying experience, training records, and other documentation demonstrating competency with the population served.
Pay: $22.00 - $25.00 per hour
Expected hours: 40.0 per week
Work Location: In person
