Company Overview
Kings County House Calls provides routine primary care directly in the comfort of our patients’ homes. This approach helps protect patients during the time they are most vulnerable to acquiring infections from outdoor exposure or clinic waiting rooms.
The organization focuses on chronic care patients, who are seen on a regular schedule to promptly detect and address any changes in their health before they become bigger issues.
Kings County House Calls also provides a full range of diagnostic testing and lab work in-home — including blood work, EKGs, sonograms, X-rays, echocardiograms, and more — ensuring that patients receive quality care without leaving their homes.
Job Summary
We are seeking a highly organized and detail-oriented individual to join our team as a Triage Coordinator. This role serves as the first point of contact for patient medical concerns, responsible for gathering accurate information, assessing urgency, and ensuring timely communication with providers.
This is an entry-level role with structured training provided. Candidates with backgrounds as EMTs or Medical Assistants are strongly encouraged to apply, though prior clinical certification is not required.
Responsibilities
- Serve as the first point of contact for incoming patient calls and clinical concerns
- Gather clear, structured information regarding symptoms and patient issues
- Follow internal triage guidelines to assess urgency
- Escalate urgent or high-risk situations to providers immediately
- Document all interactions accurately and in real time
- Coordinate with providers and scheduling to ensure timely care
- Track open issues and ensure completion without gaps
- Maintain professionalism, empathy, and confidentiality in all interactions
Qualifications
- No certification required
- Prior experience as an EMT, Medical Assistant, or in a clinical setting preferred
- Basic understanding of medical terminology
- Experience handling patient calls or triage workflows
- Strong communication skills with the ability to guide conversations
- Excellent attention to detail and organizational skills
- Ability to remain calm and focused in high-pressure situations
- Strong judgment and willingness to escalate when appropriate
- Comfortable using multiple systems and working in a fast-paced environment
Training and Structure
- Clear triage protocols and escalation pathways provided
- Hands-on training with ongoing support
- Defined workflows to guide decision-making
Work Environment
- Office-based healthcare environment with prolonged computer and phone use.
Pay: $21.00 - $23.00 per hour
Benefits:
Work Location: In person
