For over 80 years, Airoldi Brothers has provided innovative truck leasing solutions to customers of all sizes-from small businesses to large fleets. We are a family-owned and operated company committed to exceptional customer service, teamwork, and making every employee feel like part of the family. Every member of our team plays a critical role in supporting our customers and keeping their fleets on the road.
We are seeking a reliable, highly organized, and customer-focused Shop Administrator to support both our Service and Parts departments. This role combines service writing, parts coordination, and administrative shop support in a fast-paced diesel truck and trailer environment.
This position includes a broad range of responsibilities across service, parts, and administrative functions. Flexibility, accountability, and a strong team mindset are essential. Duties may evolve based on shop and business needs.
Key Responsibilities
Service CoordinationCustomer Support
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Serve as the primary liaison between customers, drivers, and the service department.
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Greet customers and gather detailed information regarding service needs.
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Create, manage, and update service orders with accurate job descriptions.
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Provide estimates, timelines, and repair updates to customers.
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Coordinate with service supervisors to schedule and prioritize repairs.
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Monitor repair progress and communicate status updates to customers.
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Handle incoming service calls, road rescue requests, and customer inquiries.
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Coordinate vehicle pickup and delivery to meet customer needs safely and efficiently.
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Address customer concerns professionally and escalate issues when needed.
PartsInventory Management
Maintain accurate parts inventory, including ordering, receiving, counting, and returns.
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Issue parts to work orders and ensure proper job costing and documentation.
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Rotate stock (first-in/first-out) and maintain organized inventory systems.
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Communicate daily with supervisors and technicians regarding parts needs and availability.
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Assist with invoicing and parts-related billing accuracy.
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Support organization and cleanliness of the parts room and shop supply areas.
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AdministrativeShop Support
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Maintain accurate records of service orders, parts usage, vehicle history, and customer interactions.
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Ensure work orders are completed accurately and in a timely manner.
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Support general office and shop administrative tasks as needed.
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Assist in maintaining an efficient, clean, and well-organized service department.
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Support overall fleet readiness and leasing operations through documentation accuracy.
QualificationsRequirements
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High school diploma or GED required.
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Previous experience in a service writer, parts associate, or similar role preferred.
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Diesel or heavy-duty truck knowledge strongly preferred (or willingness to learn).
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Strong organizational skills with excellent attention to detail.
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Ability to multitask and work well under pressure in a fast-paced environment.
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Strong communication and interpersonal skills.
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Proficiency with basic computer systems (MS Office, Excel, Word) and willingness to learn service software.
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Valid driver's license required.
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Reliable, team-oriented, and committed to high-quality work.
Preferred Experience
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Mechanical knowledge or diesel engine familiarity (1+ year preferred).
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Experience in parts inventory, service writing, or fleet maintenance environment.
Schedule
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Full-time
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8-hour shift
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7:00-3:30PM
CompensationBenefits
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401(k) with matching
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Health, dental, vision, and life insurance
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Health Savings Account (HSA)
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Paid time off
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Employee assistance program
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Referral program
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Ongoing training and development
