Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
Assists membership director in recruiting, hiring, training, developing, scheduling and directing personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
Ensures membership staff has access to all necessary information to answer member inquiries, including, but not limited to; weekly branch updates, facility schedules, program information.
Coordinates localized membership retention and sales initiatives, in line with association-wide membership strategies.
Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.
Assist in additional front desk coverage during times of high member traffic, as well as shift coverage for call off’s and last-minute coverage needs.
Responsible for the completion of administrative tasks including but not limited to membership change requests, billing changes, receipt requests and facilitation of bank deposits. Coordinates with accounting as necessary on financial transactions.
Assists with the implementation of state funded childcare registrations.
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA. Facilitates requests for donations.
Acts as extension of marketing department with regard to branch social media, website, signage, and schedule posting.
Highly flexible schedule with varying hours including working evenings and weekends.
Leads assigned aspects of the fund-raising campaign.
Serves as Leader on Duty (LOD) as assigned.
Participates in staff meetings and/or related meetings.
Performs all other duties as assigned.
