JOB
Position OverviewCowlitz 911 is seeking a skilled and service-oriented Information Services Technician to support and maintain mission-critical public safety technology systems. This position plays a key role in ensuring the reliability and functionality of the agency’s IT infrastructure, dispatch technologies, GIS systems, and communications platforms that support emergency response operations throughout the region.The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work effectively in a fast-paced 24/7 public safety environment.Essential Duties & ResponsibilitiesProvide technical support to all Cowlitz 911 staff with priority support for Dispatch operations.Support and troubleshoot CAD systems, network systems, servers, PCs, printers, and specialized public safety applications including: Flex/Spillman CADProQAAurelianEmergency Call Works (ECW)Motorola EliteCoordinate with vendors and technical support providers to resolve hardware and software issues.Assist with installation, configuration, maintenance, and troubleshooting of: Servers and workstationsNetwork infrastructureWiFi and VOIP systemsCCTV/NVR systemsEthernet cablingSpecialty systems including Zetron and Stancil RecorderParticipate in 24/7 on-call technical support rotation.Maintain GIS systems, mapping data, and the 911 Master Street Address Guide (MSAG).Create and update emergency response plans and custom maps.Manage data backups and system recovery processes.Monitor and maintain network security protections.Provide technical training and assistance to staff and partner agencies.Perform other related duties as assigned.Minimum QualificationsHigh school diploma or GED required.Associate degree or equivalent preferred.2–3 years of related field experience preferred.Equivalent combinations of education, training, and experience may be considered.A+ and Network+ certifications preferred.Experience in a 911 communications or public safety environment preferred.GIS and mapping software experience preferred.Experience troubleshooting technical systems and providing user support.Strong written and verbal communication skills.Required Skills & AbilitiesSuccessful candidates will demonstrate: Strong technical troubleshooting and analytical skillsExcellent customer service and interpersonal communicationAbility to remain calm and effective under pressureStrong organizational and time-management abilitiesAbility to prioritize multiple tasks in a fast-paced environmentProfessionalism, integrity, and sound judgmentAbility to work independently and collaborativelyCommitment to accuracy, quality, and continuous improvement
