Purpose
Contributes to the growth of business by regularly communicating with clients, accurately answering questions, and quickly resolving concerns.
Job Functions-
Maintains all existing accounts as assigned, including customer set-up, forecasting, inventory overview, and order processing.
- Periodically reviews the location of each account on a weekly basis to determine whether representatives/service groups are providing needed information/orders.
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Follows up with all leads provided as required.
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Analyzes customer business through customer POS data and Ty Inc. sales data.
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Coordinates customer product programs, including securing all items—new and existing—into each customer’s price book.
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Utilizes exceptional problem-solving, quick thinking, and communication skills to keep relationships with buyers as strong as possible.
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Performs other related duties as assigned.
Physical Requirements-
Regularly uses a keyboard/mouse to interact with a computer.
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Regularly required to communicate verbally and via writing.
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Regularly proofreads and/or reviews documents.
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Regularly lifts or carries objects weighing up to 50 lbs.
Educational/Required Skill Requirements-
Bachelor’s degree in business administration or related field.
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Three to five years of work-related experience.
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Expert knowledge of gift/collectible and plush toy industry.
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Proficient knowledge of the Internet, email systems, and Microsoft Office products.
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Exceptional verbal and written communication skills.
Preferred Skills-
Strong understanding of sales and sales operations practices.
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Proven and accomplished in executing against deliverables.
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Ability to exercise good judgement, work with minimal supervision, and maintain confidentiality of any shared information and/or assignments.
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Ability to analyze data and determine appropriate action.
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Ability to identify any potential issues, rectify concerns, and manage obstacles with a sense of urgency.
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