Title: Overnight On-Call Shelter Staff
Wage: $27.30 Hourly
Shift: Varies, As-Needed
Classification: Non-Exempt, On-Call, Union Represented
Location: Various Sites
Reports To: Program Manager & Team Lead Supervisor(s)
This position has an introductory probationary period of 90 days.
THE POSITION: On-Call Shelter Staff will interact with and maintain quality of living for shelter participants by creating a safe, clean, and supportive environment. Responsibilities include, but are not limited to, duties such as cleaning tasks, trash collection, meal distribution, etc. On-call employees respond to work needs throughout the organization during various shift times throughout the week, including weekends.
HIPAA REQUIREMENTS: This position will have access to Protected Health Information (PHI) during the course of their work activities. Applying the minimum necessary standard of HIPAA, the designated record sets to which this position may have access include all sections of the medical record, patient demographic information in the practice management system, etc. This position is required to read the content of these records only to the extent needed to accomplish the assigned tasks.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Develop rapport with participants by building relationships of trust and encouraging participant feedback.
-
Ensure that all areas utilized by participants and staff are clean, organized, and left in an orderly manner during and after each shift. This may include, but is not limited to, cleaning waste, laundering clothing, washing dishes, mopping, collecting trash, etc.
-
Assist in delivery of meals, hygiene kits, and other essential supplies to participants.
-
Maintain accurate, up-to-date physical and electronic records utilizing the Homeless Management Information System (HMIS) and CaseWorthy to document all engagement with participants (i.e. daily shelter notes, write-ups, critical incident reports, etc.).
-
Assist regular program staff with processing/documenting participant intakes and discharges as needed.
-
Maintain consistent, clear, and respectful communication with participants, staff, referrals, community partners, and vendors.
-
Attend staff meetings and any appropriate community professional meetings as assigned by program leadership.
-
Follow organizational/program policies and procedures to maintain a safe environment for all participants and staff.
-
Participate in compliance, quality assurance, and quality improvement activities as directed.
-
Adhere to all state and federal privacy and security regulations applicable to the program, and to Do Good Multnomah’s policies and agreements regarding confidentiality, privacy, and security.
-
Perform additional duties as assigned.*
- This job description reflects the assignment of essential functions; it does not prescribe or restrict the potential tasks assigned and does not state or imply that these are the only duties performed. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by an authorized individual to give instructions or assignments.
SKILLS & ABILITIES:
- Demonstrated ability to work with individuals with serious and persistent mental illness (SPMI) and/or substance use disorder.
-
Knowledge of and experience with addressing and supporting an escalated participant through proper and trauma-informed de-escalation and engagement techniques. Ability to maintain calm and compassion under pressure.
-
Consistent, clear/direct, and compassionate communication with participants, staff, referrals, community partners, and vendors. Ability to communicate clearly and concisely both verbally and in writing.
-
Demonstrated ability to work independently, problem solve, and complete tasks in a timely manner. Ability to organize multiple high-priority tasks in a fast-paced environment.
-
Ability to maintain accurate, confidential records and information in an organized manner.
-
Willingness to learn new skills, and ability to continuously and quickly learn, apply training instruction, and take constructive feedback.
-
Ability to maintain appropriate professional boundaries with both participants and staff, including utilizing discernment to know what is appropriate to share and what is confidential.
-
Ability to display a non-judgmental and non-biased attitude at all levels of the organization.
-
Ability and willingness to engage in Do Good’s DEIA work at the full-staff, program-specific, and individual levels. Commitment to ongoing DEIA learning, growth and development.
-
Ability and willingness to treat all co-workers and clients with respect and dignity, while being mindful of diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, genders, and sexual orientations. Ability to effectively and compassionately collaborate with coworkers and clients from diverse backgrounds and identities.
MINIMUM QUALIFICATIONS:
- Ability to reliably and consistently utilize the organization's technology systems, including HMIS, CaseWorthy, time tracking software, Humanity scheduling software, Microsoft Office, and Adobe Suite programs.
-
Current Oregon Food Handler’s Card, or ability to obtain one within first 90 days of employment.
-
Must be able to pass a pre-employment background check.
PREFERRED QUALIFICATIONS:
- Experience working with low-income individuals, particularly with those experiencing substance abuse disorder and mental illness.
-
Understanding of Housing First, Trauma-Informed Care and Harm Reduction models.
-
Experience with or strong understanding of Veteran or military culture.
Studies have shown that BIPOC, non-males, and members of the LGBTQIA2S+ community are less likely to apply for jobs unless they meet all of the qualifications in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don't meet every minimum qualification described or are unsure if your professional, volunteer, education, or lived experience could be considered transferrable to this position.
