EMCO Technologies is seeking an experienced Network Technician I to support our client, ExxonMobil, at the Joliet Refinery. This individual will be part of a site infrastructure team responsible for providing hands-on support for network infrastructure, server and storage systems, audiovisual (AV) technology, laboratory systems, and general IT operations across the manufacturing complex.
The ideal candidate is a self-motivated IT professional with strong troubleshooting skills, excellent communication abilities, and experience working in industrial or manufacturing environments.
*DISA background check required*
Key Responsibilities
Project Coordination & Infrastructure Support
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Partner with business stakeholders to plan and execute IT infrastructure projects.
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Coordinate with ExxonMobil IT (EMIT) project teams to deliver site technology initiatives.
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Support projects such as:
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Desktop refreshes
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New building construction
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End-of-Life hardware replacement
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Printer deployments
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Assist with planning, change management, and project stewardship.
Network Support
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Troubleshoot network connectivity issues.
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Provide hands-on support for remote Level 2+ network engineers (hands and eyes support).
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Install and configure new network infrastructure.
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Perform physical installation of switches, routers, wireless equipment, and cabling.
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Coordinate fiber and copper cable installations with third-party vendors.
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Assist vendors with troubleshooting physical network infrastructure.
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Support:
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LAN
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WAN
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Wired networks
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Wireless networks
Server & Storage Support
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Provide hands-on support for server and storage infrastructure.
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Rack, cable, and install servers.
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Escort vendors performing installations or break/fix work.
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Perform minor hardware repairs such as hard drive replacements.
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Assist with server infrastructure deployments and maintenance.
Laboratory Systems Support
Support laboratory workstations and systems, including:
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Operating system installation and support
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Application installation
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System configuration
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Patch management
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Security updates (SentinelOne)
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Local account administration
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Backup support
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Virtual machine and proxy PC setup
Assist laboratory personnel with network connectivity for lab equipment.
Note: This position does not support laboratory instruments directly but does assist with network connectivity and troubleshooting.
Network Connectivity for Lab Environments
Support multiple network environments including:
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ChemTech
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Domain-Joined networks
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Non-Domain Joined networks
Assist with connecting laboratory equipment to the appropriate network segments.
Printer Support
Provide enterprise printer support including:
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Installation
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Configuration
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Network connectivity
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Device security
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Troubleshooting
Audiovisual (AV) Support (Training can be provided.)
Responsibilities include:
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Zoom Room setup and configuration
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Coordination of AV installation vendors
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Assist AV Engineering with room evaluations and system designs
Required Qualifications
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Experience supporting enterprise network infrastructure.
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Knowledge of wired and wireless networking technologies.
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Experience with LAN/WAN environments.
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Hands-on server and storage support experience.
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Experience installing and cabling IT infrastructure.
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Strong troubleshooting and problem-solving skills.
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Excellent written and verbal communication skills.
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Highly organized with strong attention to detail.
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Experience using ServiceNow is preferred.
Work Environment & Safety Requirements
This position is located within an operational refinery environment.
Candidates must be comfortable working around industrial equipment and chemical processing operations.
Requirements include:
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Driving between refinery locations and buildings
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Lifting and transporting IT equipment
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Working in data closets and equipment rooms
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Following refinery safety procedures at all times
Required Personal Protective Equipment (PPE):
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Flame-Resistant Clothing (FRC)
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Steel-toe boots
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Hard hat
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Safety glasses
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Gloves
Additional Information
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On-call rotation: 1 week every 5 weeks
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Position located within the Joliet Manufacturing Complex
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Position requires travel throughout the refinery campus
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DISA background check required
Preferred Experience
Candidates with experience in one or more of the following environments are highly desirable:
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Manufacturing or refinery IT support
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Industrial networking
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Cisco networking
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Server and storage infrastructure
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Enterprise AV technologies
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Laboratory IT environments
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Vendor coordination and infrastructure deployments
