Essential Duties
- Keep the doctor and the hygienist productively busy throughout the day.
- Answer phone calls related to scheduling and insurance needs.
- Review patient records for each day’s schedule, noting any outstanding
treatment needs.
- Schedule all appointments and detail the procedure and time needed.
- Stabilize production & collections by scheduling according to practice
guidelines.
- Maximize time efficiency in scheduling by utilizing procedure codes to
doctor time, assistant time, anesthesia, etc.
- Check messages related to scheduling changes before the morning huddle
and update staff as to any changes.
- Monitor the schedule throughout the day to ensure all runs smoothly.
- Maintain a short call list to aid in filling last-minute openings.
- Check account balances of patients coming in and prepare to discuss any
monies due.
- Note chronic last-minute cancellations in the patient’s file to prevent
prescheduling the next hygiene visit.
Knowledge/Skills/Abilities
- Skilled in the use of standard office equipment, including telephones,
calculators, copiers, fax, computers, and computer software (MS Excel,
Word, Practice Management software)
- Ability to maintain composure and professionalism when exposed to
stressful situations
- Has a positive attitude about the practice, the services provided, and the
products sold
- Increases knowledge and skills through self-study and by attending courses
and seminars
- Has dependable job attendance and can be relied on to follow through with
assigned tasks
