Join the J Hotel, a Strand Hospitality managed boutique hotel located on the causeway to Honeymoon Island!
We offer competitive salaries and benefits for our valued leaders!
Strand Hospitality offers medical, dental, and vision plans at competitive rates. You also receive a paid time off package, company paid basic life and AD&D insurance and the option to purchase additional life for yourself, a spouse and/or children. Company paid short-term and long-term disability insurance are also part of our package.
Join a 401(k) Fidelity plan with a company match of up to 4% of your gross annual income. You also receive discounts in hotels located worldwide, theme parks, Broadway shows, and much more!
Job Summary
The goal of the Operations Manager is to support hotel leadership with managing and enhancing the overall customer experience at the hotel. The Operations Manager will directly supervise up to two departments and will be a backup to other departments as needed. This person will be responsible for motivating, developing, and coaching/counseling of employees. The Operations Manager will also perform management administrative duties. As a member of hotel management, he/she will excel at guest relations and display exemplary performance for hotel staff to follow. This position requires full flexibility and the ability to work any shift with or without notice.
Duties and Responsibilities
Including, but not limited to:
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Demonstrate a commitment to guest service by proactively taking action to address guest needs and respond promptly and effectively to guest concerns.
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Develop applicable training material for departments you directly supervise. Assist with development of training as needed for any department. All training must adhere to brand and Strand company standards.
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Recruit, hire, onboard and train department staff. Training and support are expected to be ongoing throughout an employee’s service.
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Perform all duties of any positions he/she supervises in an exemplary manner, leading by example, filling in any shift as needed due to business needs.
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Will assist hotel management with administrative responsibilities such as invoice processing, collecting on overdue accounts, assembling, and scanning audit packets, etc.
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This position will complete other tasks as assigned.
Requirements
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Must have a minimum of 5 years hotel experience and 1-year supervisory experience
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Hotel brand experience strongly preferred to include proficient knowledge of reservation system
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Supervisory experience strongly preferred
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Must maintain privacy of guests and employees and not disclose confidential information to anyone unless there is a business need to know that information. This includes guests’ personal and financial information, as well as private conversations pertaining to an employee (i.e., employee complaint, medical information, or personal situation)
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Must be detail-oriented and thorough.
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Ability to read, write, speak, understand, and communicate effectively in English is required. Other languages in addition to English is a plus.
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Must be able to articulate effectively both verbally and in writing when communicating with guests, employees, various levels of Strand management, hotel ownership, vendors, and brand representatives.
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Ability to be flexible and work a variety of shifts and assigned work could change with or without notice.
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Must be willing to adjust to changes in schedule, to include coming in on days off as business needs dictate.
Strand Core Values
All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.
RESPECTFUL
ADAPTIVE
SERVICE
ACCOUNTABLE
UNIFIED
DEDICATED
Core Competencies
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Leadership
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Guest Satisfaction
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Quality of Work
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Efficiency/Production
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Strong Communicator/Listener
Work Environment
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Frequent sitting, standing and walking
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Frequent trunk rotation and forward bending while sitting and standing
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Frequent squatting and reaching above and below shoulders
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Vision – close, depth, distance, focus adjustment required frequently
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Hand/fingers – typing is frequent
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Must be able to lift and carry up to 25 lbs.
It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion or veteran status.
Come help lead The J Hotel, an Ascend Collection hotel with Choice Hotels. This is a 68 room boutique hotel in Dunedin. We are on the causeway to Honeymoon Island, literally .5 miles to St. Joseph Sound. In this position you will have primary responsibility for all associate and guest related items. If it is related to an employee or a guest, then you would handle it. Additionally you would work on the upkeep and care of the guest rooms and the hotel building and grounds. Devise inventories and preventative maintenance plans for everything.
Weekend, holiday and evening work is mandatory. 5 years progressive work experience in a hotel setting with management experience is mandatory. Experiencing managing teams of 15 or more is required.
