Customer Service Associate
Solar Liberty is a leading renewable energy company providing solar and energy storage solutions for residential and commercial customers. Our commitment to customer satisfaction extends well beyond installation. Once a project is energized and operational, our Customer Service team serves as the primary point of contact to ensure customers continue to receive exceptional support throughout the life of their system.
Job Summary
Solar Liberty is seeking a Customer Service Associate to support customers after installation as their projects transition into the Operations and Maintenance (O&M) phase. This role serves as the primary point of contact for service requests, monitoring concerns, warranty inquiries, and operational questions.
The ideal candidate is highly organized, customer-focused, and capable of coordinating with internal teams to ensure issues are resolved efficiently while maintaining a positive customer experience.
Key Responsibilities
Customer Support
- Serve as the primary point of contact for customers after project completion
- Respond to customer inquiries regarding system performance, monitoring, warranties, maintenance, and service requests
- Provide professional and timely communication via phone, email, and other communication channels
- Build and maintain strong customer relationships throughout the life of their solar system
- Educate customers on monitoring platforms, system performance, and service processes
Service Coordination
- Receive, document, and track customer service requests
- Coordinate service appointments with field technicians and operations teams
- Schedule site visits and ensure customers are informed throughout the service process
- Track open service tickets and follow through to resolution
- Escalate urgent issues as necessary and communicate updates to customers
System Monitoring & Operations Support
- Monitor incoming service alerts and customer-reported performance concerns
- Assist with troubleshooting basic monitoring and communication issues
- Coordinate with technical teams to diagnose and resolve operational concerns
- Track warranty claims and manufacturer support requests
- Maintain records of service history, maintenance activities, and customer communications
Administrative Support
- Maintain accurate customer records and service documentation
- Update CRM and service management systems with customer interactions and project notes
- Assist with reporting related to service performance and customer satisfaction
- Support process improvement initiatives within the O&M department
Qualifications
- High school diploma required; associate or bachelor's degree preferred
- 2+ years of customer service, service coordination, project coordination, or administrative experience preferred
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Strong attention to detail and problem-solving skills
- Ability to manage multiple priorities and service requests simultaneously
- Experience with CRM systems, Microsoft Office, and customer management software
- Experience in solar, electrical, construction, property management, utilities, or technical customer support is a plus
What We're Looking For
- Someone who enjoys helping customers and solving problems
- Professional, patient, and empathetic communicator
- Organized and detail-oriented
- Comfortable coordinating between customers and technical teams
- Able to maintain a high level of customer satisfaction during issue resolution
- Team player who works well across departments
What We Offer
- Competitive compensation and benefits
- Health, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and paid holidays
- Opportunities for career growth and advancement
- A supportive and customer-focused work environment
Apply Today
Join Solar Liberty and help ensure our customers continue to receive exceptional support long after their systems are installed.
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- electrical : 1 year (Preferred)
Willingness to travel:
Work Location: In person
