The Patient Care Coordinator is responsible for driving revenue and scheduling procedures with qualified patients through client follow up, consultation, education and outreach. The candidate’s caring nature and professional attitude enables them to work well with people in a way that is natural and authentic. As a leading aesthetic and reconstructive plastic surgery practice, we strive to provide the best patient experience at all times. It starts with our Patient Care Coordinator! We’re looking for a team player to add to our growing and dynamic practice.
Ideal candidate is a warm, polished professional with exceptional interpersonal skills and proven track record in sales. You can confidently walk into a room and create both excitement and assurance from a patient. You are an excellent communicator with astute listening skills. You have a keen interest in cosmetic surgery and understand how it can shape a person’s life. You have a strong work ethic, are efficient at multitasking and can prioritize tasks. You thrive in a fast-paced, collaborative environment. You are a people person that is a dependable team player. You always treat others with kindness and respect.
INTERVIEW PROCESS
- Must Send Resume and Cover Letter.
- Be specific about your experience, talents and what makes you uniquely qualified.
- BA/ BS Required
- At least 3 years of relevant sales experience
- Positive, customer service and sales oriented personality
- Excellent computer skills: Microsoft Office, Email, Social Media, admin / office technology
- Professional and polished demeanor
- Enthusiastic and self-directed with the ability to appreciate constructive criticism knowing they are a vital component of our team
- Strong attention to detail and organizational skills
- Very high ethical standards
- Must maintain confidentiality and HIPAA standards at all times
BASIC PATIENT CARE COORDINATOR RESPONSIBILITIES
- Energetic, warm, engaging personality
- Demonstrate advanced sales skills; ideally in a highly personal (presumably one-on-one manner).
- Applicant is seeking an opportunity to work with an aesthetic surgical practice that provides its' clients a unique experience in which our brand - determined by our reputation and built on its previous performance - speak for itself.
- Engagement within our community is of vital importance. A personal and deeply, meaningful relationship with each and every person who enters our office is paramount to our ethos and we hope you share in appreciation of this value.
- Able to communicate effectively with patients and colleagues
- Trustworthy, dependable, team-player "mindset"
- Expertise in organization and multi-tasking
- SPECIFIC PATIENT CARE COORDINATOR RESPONSIBILITIES
- Implement strategic sales initiatives to maximize revenue and expand the patient base
- Consistently achieve conversion and closing ratio goals
- Passionate and knowledgeable about all cosmetic surgical / nonsurgical procedures, physician, nurse injector and practice
- Respond to and monitor high volume of incoming patient inquiries (phone calls, emails, social media inquiries, internet submissions, etc) in a timely manner
- Routinely follow up with potential patients as appropriate with the intent of generating additional patient encounters and to encourage patient’s consideration of future services
- Add all new inquires to NexTech software and email list
- Patiently and thoroughly answer patient questions about surgical / nonsurgical options, help set realistic expectations regarding outcomes, informatively and compassionately respond to patient concerns
- Greet patients and visitors, maintaining patient flow
- Generate quote and discuss surgery costs with patients at consultation and facilitate a commitment to proceed
- Discuss financing options with patients and assist in qualifying patient
- Follow up with patients during their decision making process and post procedures in a methodical and consistent manner
- Schedule surgery and in office procedures efficiently, working with hospitals, physician and patients
- Track and record monthly metrics by procedure with explanation for results and future strategies for improvement
- Review and support patient referrals and create rewards / events to nurture brand loyalty
- Develop relationships with vendors
- Cross sell skin care products and non-surgical procedures
- Responsible for coordinating, driving attendance to and executing aesthetic events, including but not limited to daytime product specials and evening open houses
- Ambassador within the community for building new and maintaining relationships with local businesses and referring physicians
- Work collaboratively with Physician, Nurse Injector, Practice Manager and colleagues
BENEFITS
We value our employee’s talent, time and efforts. Our commitment to your success is enhanced by our competitive pay in addition to a benefits package including:
- Performance based bonuses
- Medical benefits
- 9 paid holidays
- 10 vacation days
- Plastic surgery and aesthetic services
- Future growth opportunities with aesthetic services
- Future growth opportunities with company
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Health insurance
- Paid time off
Experience:
- Management: 3 years (Required)
Work Location: In person
